Principal Solutions Engineer @ Twilio
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Job Details
Who We Are
At Twilio, we’re shaping the future of communications from anywhere. We deliver innovative solutions to businesses and empower millions of developers to create personalized customer experiences. Join a diverse team with global impact.
See Yourself at Twilio
Join the team as Twilio’s next Principal Solutions Engineer on the Twilio.org team!
About the Job
This position empowers our healthcare, non-profit, public sector, and NGO customers to build the future of communications. You will lead technical pre-sales, design solution architectures, deliver engaging product demonstrations, and build customer trust.
Responsibilities
- Partner with Account Executives on pre-sales activities.
- Lead technical discovery and design innovative solutions.
- Demonstrate product capabilities and build strong relationships.
- Provide leadership and mentorship within the engineering community.
- Collaborate with cross-functional teams and drive customer success.
Qualifications
Requires 8+ years pre-sales experience or 10+ years in technical product support, excellent communication, storytelling, and the ability to design effective technical solutions. Experience in software development and knowledge of backend, web development, REST APIs, Telecom, SIP, and related areas are essential.
Desired Attributes
- Additional language skills.
- Familiarity with cloud platforms such as AWS, GCP, and Azure.
- Experience in Social Impact, Healthcare, or Public Sector verticals.
- Personal interest in social impact.
Location & Travel
This role is remote and based in the United Kingdom. Approximately 25% travel is anticipated.
What We Offer
Competitive pay, generous time off, and comprehensive benefits including parental and wellness leave, healthcare, and retirement savings.
Twilio Culture
At Twilio, we value initiative, solution-finding, and collaboration while fostering a culture of inclusion and connection.
Key skills/competency
- Principal Solutions Engineer
- Pre-sales
- Technical Discovery
- Solution Architecture
- Product Demonstrations
- Customer Engagement
- API Integration
- Cloud Platforms
- Mentorship
- Communication
How to Get Hired at Twilio
🎯 Tips for Getting Hired
- Customize your resume: Highlight pre-sales and technical skills.
- Research Twilio's culture: Understand their mission and values.
- Prepare technical demos: Showcase solution design experience.
- Practice storytelling: Communicate complex topics clearly.