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Customer Program Manager – Manufacturing

#twiceasnice Recruiting

Mississauga, Ontario, CanadaOn Site

Original Job Summary

Customer Program Manager – Manufacturing

Our client in manufacturing is seeking a Customer Program Manager to serve as the primary link between customers and internal teams. This role ensures high-volume programs run smoothly, delivered on time and within budget.

Responsibilities

  • Serve as the primary point of contact for assigned client accounts.
  • Communicate customer expectations across internal departments.
  • Monitor 400–500+ active SKUs to ensure deadlines and flag delays.
  • Review production schedules to identify risks and coordinate recovery plans.
  • Track project performance using spreadsheets, internal systems, and reports.
  • Coordinate teams and external vendors for seamless project execution.
  • Facilitate team meetings to align goals and resolve issues.
  • Build strong customer relationships to drive repeat business.
  • Coach team members on communication and escalation best practices.
  • Recommend improvements to tracking processes and customer touchpoints.

Qualifications

  • 3+ years in customer-facing roles in manufacturing, logistics, or related industries.
  • Proven ability to manage high-volume orders/projects in fast-paced environments.
  • Excellent English communication skills (verbal and written).
  • Proficiency in MS Excel (pivot tables), spreadsheets, and project management tools.
  • Strong problem-solving skills and confidence discussing issues with customers.
  • Detail-oriented with the ability to quickly assess priorities and adapt.

Key skills/competency

  • Customer Service
  • Manufacturing
  • Logistics
  • Project Management
  • Tracking
  • Escalation
  • Communication
  • Scheduling
  • Coaching
  • Process Improvement

How to Get Hired at #twiceasnice Recruiting

🎯 Tips for Getting Hired

  • Customize resume: Highlight customer and manufacturing experience.
  • Emphasize skills: Detail project management and MS Excel proficiency.
  • Research company: Understand #twiceasnice Recruiting's culture.
  • Prepare examples: Showcase problem-solving in fast-paced environments.

📝 Interview Preparation Advice

Technical Preparation

Review MS Excel pivot tables basics.
Familiarize with internal tracking systems.
Practice using project management tools.
Update spreadsheet and reporting skills.

Behavioral Questions

Describe a time you handled escalation.
Explain managing multiple priorities effectively.
Discuss mentoring team challenges.
Share experiences in customer communication.