Customer Program Manager – Manufacturing @ #twiceasnice Recruiting
placeMississauga, Ontario, Canada
attach_money CA$80,000
businessOn Site
scheduleFull Time
Posted 27 days ago
Your Application Journey
Interview
Email Hiring Manager
******* @twiceasnice.com
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Job Details
Customer Program Manager – Manufacturing
Our client in manufacturing is seeking a Customer Program Manager to serve as the primary link between customers and internal teams. This role ensures high-volume programs run smoothly, delivered on time and within budget.
Responsibilities
- Serve as the primary point of contact for assigned client accounts.
- Communicate customer expectations across internal departments.
- Monitor 400–500+ active SKUs to ensure deadlines and flag delays.
- Review production schedules to identify risks and coordinate recovery plans.
- Track project performance using spreadsheets, internal systems, and reports.
- Coordinate teams and external vendors for seamless project execution.
- Facilitate team meetings to align goals and resolve issues.
- Build strong customer relationships to drive repeat business.
- Coach team members on communication and escalation best practices.
- Recommend improvements to tracking processes and customer touchpoints.
Qualifications
- 3+ years in customer-facing roles in manufacturing, logistics, or related industries.
- Proven ability to manage high-volume orders/projects in fast-paced environments.
- Excellent English communication skills (verbal and written).
- Proficiency in MS Excel (pivot tables), spreadsheets, and project management tools.
- Strong problem-solving skills and confidence discussing issues with customers.
- Detail-oriented with the ability to quickly assess priorities and adapt.
Key skills/competency
- Customer Service
- Manufacturing
- Logistics
- Project Management
- Tracking
- Escalation
- Communication
- Scheduling
- Coaching
- Process Improvement
How to Get Hired at #twiceasnice Recruiting
🎯 Tips for Getting Hired
- Customize resume: Highlight customer and manufacturing experience.
- Emphasize skills: Detail project management and MS Excel proficiency.
- Research company: Understand #twiceasnice Recruiting's culture.
- Prepare examples: Showcase problem-solving in fast-paced environments.
📝 Interview Preparation Advice
Technical Preparation
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Review MS Excel pivot tables basics.
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Familiarize with internal tracking systems.
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Practice using project management tools.
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Update spreadsheet and reporting skills.
Behavioral Questions
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Describe a time you handled escalation.
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Explain managing multiple priorities effectively.
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Discuss mentoring team challenges.
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Share experiences in customer communication.
Frequently Asked Questions
What does the Customer Program Manager – Manufacturing role at #twiceasnice Recruiting involve?
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How important is experience in manufacturing for the Customer Program Manager at #twiceasnice Recruiting?
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What skills are critical for a Customer Program Manager – Manufacturing at #twiceasnice Recruiting?
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How does a Customer Program Manager at #twiceasnice Recruiting handle customer escalations?
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What responsibilities does the Customer Program Manager have regarding SKU tracking?
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Is there mentoring involved in the Customer Program Manager role at #twiceasnice Recruiting?
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What tools are used for project tracking in this role at #twiceasnice Recruiting?
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What type of communication skills are required for the Customer Program Manager role?
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Can prior project management experience compensate for limited technical expertise?
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What is the work environment like for this role at #twiceasnice Recruiting?
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