Technical Program Manager

About Turing

Based in San Francisco, California, Turing is the world's leading research accelerator for frontier AI labs and a trusted partner for global enterprises looking to deploy advanced AI systems. Turing accelerates frontier research with high-quality data, specialized talent, and training pipelines that advance thinking, reasoning, coding, multimodality, and STEM. For enterprises, Turing builds proprietary intelligence systems that integrate AI into mission-critical workflows, unlock transformative outcomes, and drive lasting competitive advantage.

Recognized by Forbes, The Information, and Fast Company among the world's top innovators, Turing's leadership team includes AI technologists from Meta, Google, Microsoft, Apple, Amazon, McKinsey, Bain, Stanford, Caltech, and MIT. Learn more at www.turing.com

Overview

We are seeking a skilled and dynamic Technical Program Manager to join our team. In this role, you will be responsible for identifying and addressing key business challenges, driving the product roadmap, overseeing execution, and optimizing operational processes. You will act as a bridge between technical and non-technical teams, ensuring the successful delivery of high-quality products and solutions that align with organizational goals.

Key Responsibilities

• Problem Definition & Analysis: Lead the identification and definition of complex business challenges, whether they arise from delivery challenges (resource bottlenecks, technical obstacles) or customer-side issues (usability, satisfaction). Break down these challenges into smaller, manageable components and align teams toward clear goals and outcomes.
• Product Roadmap Management: Develop and maintain the product roadmap, aligning it with organizational goals. Adjust and adapt the roadmap based on changing business priorities, feedback from stakeholders, or unforeseen challenges.
• Customer-Centric Product Development: Develop a deep understanding of the product's value to customers and clients. Ensure the product addresses customer pain points and drives business growth. Ensure that features and updates meet customer expectations.
• Operational Oversight: Oversee the execution of operational processes, ensuring all teams are aligned and accountable for meeting program objectives. Track progress and continually optimize workflows to enhance productivity and performance.
• Stakeholder Management & Communication: Actively manage relationships with key stakeholders, including development teams, designers, marketing, sales, customer support, and leadership. Facilitate clear and effective communication across teams to ensure alignment on goals and progress.
• Program Strategy & Reporting: Articulate complex business problems, product strategies, and program progress to both technical and non-technical stakeholders in a clear, concise, and compelling manner. Provide regular updates on program status, roadblocks, and solutions.
• Continuous Improvement: Proactively seek opportunities to improve the product and processes, drawing from customer feedback, performance metrics, and lessons learned. Drive ongoing optimization efforts to enhance product performance and user experience.

Essential Skills & Qualifications:

• 7+ years of Program Management & Product Management experience at a high-growth product-based startup, preferably at the intersection of technology and operations.
• Problem Solving: Ability to identify and analyze complex business challenges (e.g., technical, operational, or client issues) and break them into smaller, manageable problems.
• Roadmap & Strategic Planning: Experience creating and maintaining a product roadmap, adjusting it based on changing priorities, feedback, and unforeseen challenges.
• Cross-functional collaboration: Ability to build strong relationships with multiple stakeholders, including developers, designers, marketing, sales, and leadership teams.
• Stakeholder Communication: Excellent communication skills, with the ability to clearly articulate complex concepts to both technical and non-technical stakeholders.
• Operational Leadership: Experience in overseeing the execution of operational processes and improving workflows for maximum efficiency.

Technical Skills:

• Project Management Tools: Proficiency in using tools such as JIRA to manage tasks, track progress, and report on project status.
• Data Analysis & Reporting: Advanced skills in Excel for data analysis, reporting, and decision-making.
• SQL: Strong understanding of SQL for querying databases and analyzing data.
• Technical Understanding: Familiarity with the technical aspects of product development, including software architecture, APIs, and cloud infrastructure, to effectively communicate with development teams.

Values:

• Client First: We put our clients at the center of everything we do, because their success is the ultimate measure of our value.
• Work at Start-Up Speed: We move fast, stay agile and favor action because momentum is the foundation of perfection.
• AI Forward: We help our clients build the future of AI and implement it in our own roles and workflow to amplify productivity.

Advantages of joining Turing:

• Amazing work culture (Super collaborative & supportive work environment; 5 days a week)
• Awesome colleagues (Surround yourself with top talent from Meta, Google, LinkedIn etc. as well as people with deep startup experience)
• Competitive compensation
• Flexible working hours

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Turing is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics. At Turing we are dedicated to building a diverse, inclusive and authentic workplace and celebrate authenticity, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

For applicants from the European Union, please review Turing's GDPR notice here.

Key skills/competency

• Technical Program Management
• Product Roadmap
• Operational Processes
• Stakeholder Communication
• Cross-functional Collaboration
• Problem Solving
• JIRA
• SQL
• Data Analysis
• AI