Bilingual Customer Service Sales Representative - Call Center
Tuff Shed, Inc. · Lancaster, TX
- On site
- Full-time
- $50,000 / year
- Lancaster, TX
Job highlights
- Handle inbound/outbound sales calls and customer interactions.
- Drive sales by meeting and exceeding targets.
- Utilize CRM system for customer relationship management.
- Offer a hybrid work arrangement after training.
- Join a large, established company with benefits.
About the role
Bilingual Customer Service Sales Representative - Call Center
BUILD YOUR CAREER WITH TUFF SHED!
Are you a dynamic communicator with a passion for sales? We’re looking for Bilingual Customer Service Sales Representatives who thrive in a fast-paced environment and are excited to drive sales growth while delivering exceptional customer service. This role is based in our Call Center in Lancaster, TX. Tuff Shed is recruiting full time Customer Service Sales Representatives with hybrid option.
Build Your Future
Build your future with Tuff Shed as a successful Customer Service Sales Representative! Build and nurture relationships with customers and our partners at The Home Depot via inbound and outbound calls, texts, emails, and online chat. Drive sales through engaging and persuasive conversations, while meeting or exceeding targets, using our robust CRM system.
Skills And Experience
- Proactive, goal-oriented, and competitive individual who thrives in a high-energy, sales-driven role.
- Availability to work a flexible schedule, including evenings, weekends, and some holidays. Call Center Hours of Operation are Monday - Saturday 7am to 9pm, Sundays 8:30am to 7pm.
- Demonstrated experience in sales with a strong ability to drive results and meet sales goals, including direct, internet, and/or phone sales; one year preferred.
- Strong commitment to providing excellent customer service with a solution-oriented approach in a call center or customer service environment; one year preferred.
- Hands-on computer skills in Microsoft Office and Internet applications required; experience in utilizing Customer Relations Management (CRM) software is highly preferred.
- Ability to prepare written correspondence such as emails and chats that create a professional image for Tuff Shed.
- Ability to effectively communicate at all levels, including customers, business partners, suppliers, co-workers, managers, and the general public.
- Ability to prioritize and effectively manage time.
- Ability to work successfully within a team environment.
- Ability to speak, read, and write in Spanish and English.
What’s In It For You?
- An opportunity to join a successful company and be part of a dynamic team!
- We offer competitive pay, a tiered performance-based sales bonus program, and benefits!
- Full Time Benefits: PTO, paid holidays, medical/dental/vision and life insurance, Employee Stock Ownership Plan (ESOP), a 'Safe Harbor' 401(k) plan, Tier-based Sales Bonus Program.
- On-Demand Access to your pay! (restrictions may apply)
- Work from Home Hybrid Option Available after Training: 2 days remote / 3 days in office.
Who We Are
Founded on an entrepreneurial spirit and an unwavering commitment to quality, Tuff Shed was established in 1981, and has since developed into America's largest manufacturer and installer of storage buildings and garages, having built more than one million buildings for satisfied customers. We utilize cutting edge green technology in our materials and manufacturing processes, hold multiple U.S. Patents, and are an approved GSA vendor.
Next Steps
Learn more about us! Check out the TUFF SHED Website at www.888tuffshed.com. Interested? Select "Apply!". We'd love to hear from you! Predictive Index Survey: As part of the application process, please take a short survey, called Predictive Index. Click on the following link to complete this five to seven minute survey: https://assessment.predictiveindex.com/4Va/7c2a4411-266f-442b-886c-7769288e3a86?type=candidateba
SLS2021
Tuff Shed is an equal opportunity employer.
Key skills/competency
- Bilingual Customer Service Sales Representative
- Call Center Sales
- Customer Relationship Management (CRM)
- Sales Growth
- Lead Generation
- Communication Skills
- Teamwork
- Time Management
- Microsoft Office
- Spanish Language Proficiency
Skills & topics
- Bilingual Customer Service Sales Representative
- Call Center
- Sales
- Customer Service
- Tuff Shed
- Lancaster, TX
- Hybrid
- Spanish
- English
- CRM
How to get hired
- Tailor your resume: Highlight your bilingual skills, sales experience, and customer service achievements, using keywords from the job description like 'CRM' and 'sales growth'.
- Showcase your sales aptitude: Emphasize your ability to drive results, meet targets, and build customer relationships in your application and cover letter.
- Prepare for the Predictive Index survey: This assessment is a key part of the application; complete it diligently.
- Demonstrate your communication skills: Be ready to discuss your experience in handling customer interactions via calls, texts, and email, both in English and Spanish.
- Understand Tuff Shed's culture: Research their commitment to quality and their market leadership to align your interview responses.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the work arrangement for the Bilingual Customer Service Sales Representative role at Tuff Shed?
- The Bilingual Customer Service Sales Representative position at Tuff Shed offers a hybrid work arrangement. After completing training, you will have the flexibility to work remotely for 2 days and in the office for 3 days per week.
- What are the required language skills for the Bilingual Customer Service Sales Representative position?
- This role requires fluency in both Spanish and English. You must be able to speak, read, and write effectively in both languages to communicate with customers and partners.
- What kind of sales experience is preferred for this role?
- Tuff Shed prefers candidates with demonstrated experience in sales, particularly direct, internet, or phone sales, with at least one year of experience. The ability to drive results and meet sales goals is crucial.
- What benefits does Tuff Shed offer its full-time employees?
- Full-time employees at Tuff Shed receive a comprehensive benefits package, including PTO, paid holidays, medical, dental, and vision insurance, life insurance, an Employee Stock Ownership Plan (ESOP), and a 'Safe Harbor' 401(k) plan. They also offer a tiered sales bonus program and on-demand access to pay.
- What is the Predictive Index survey mentioned in the application process?
- The Predictive Index survey is a short, five to seven-minute assessment that Tuff Shed requires as part of the application process for the Bilingual Customer Service Sales Representative role. You will be provided with a link to complete it.
- What are the general hours of operation for the Tuff Shed Call Center?
- The Call Center operates Monday through Saturday from 7 am to 9 pm, and on Sundays from 8:30 am to 7 pm. Flexibility to work within these hours, including evenings and weekends, is expected.
- What is Tuff Shed's mission or primary business?
- Tuff Shed was established in 1981 and is America's largest manufacturer and installer of storage buildings and garages. They focus on quality, utilizing green technology, and hold multiple U.S. Patents.
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