Premium Reconciliation Specialist II
Trustmark
Job Overview
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Job Description
Premium Reconciliation Specialist II at Trustmark
Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.
About The Role
As a Premium Reconciliation Specialist II, you will be responsible for reconciling list bill and/or direct bill payments and assisting with resolving various billing issues.
Key Accountabilities
- Reconciles multiple (i.e. locations, products, carriers/vendors) client or policy premium payments.
- Researches and resolves variety of billing issues and suspense discrepancies.
- Enters high volume of billing updates into the appropriate system (e.g., Dynamic cases, updates for legacy products, etc.).
- Analyzes and responds to variety of billing inquiries and requests from internal and external customers.
- May assist with training new members.
Minimum Requirements
- High School Diploma or GED with 2 – 4 years of related experience.
The compensation range for this role is (based on the corporate location in Lake Forest, Illinois): $20.17 - $33.63 per year. The final salary offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. This position may also be eligible for bonus. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive salary within the market.
Trustmark is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal opportunity employer, including disability and protected veteran status.
Key skills/competency
- Reconciliation
- Billing
- Payment Processing
- Financial Analysis
- Customer Service
- Dispute Resolution
- Data Entry
- Account Management
- Problem Solving
- Communication Skills
How to Get Hired at Trustmark
- Research Trustmark's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume for reconciliation roles: Highlight experience in payment processing, dispute resolution, and financial operations.
- Showcase problem-solving skills: Prepare examples demonstrating how you resolved billing discrepancies or complex financial issues.
- Prepare for competency-based interviews: Practice discussing your experience with data entry, customer inquiries, and system updates.
- Network with Trustmark employees: Connect on LinkedIn to gain insights and potentially an internal referral.
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