Billing Specialist I

About Trustmark

Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust, established by ensuring associates feel respected, valued, and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities, and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect, and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity, or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients, and communities.

About The Role

The Billing Specialist I is responsible for managing and processing billing activities for clients, including handling invoices, reconciling payments, and addressing billing issues and inquiries.

Key Accountabilities

• Enters daily premium deposits and validates balanced debits; audits & researches incoming checks; issues premium refunds as needed.
• Serves as the primary contact for external customer correspondence; assists with customer service duties, including generating past due calls, change processing, and other information requests or data entry requests.
• Prepares monthly invoices for external vendors/carriers; enters payments and tracks past due payments; communicates with customers related to past due vendor/carrier payments and logs information.
• Accurately processes and reconciles premium payments at an employee policy level, following company guidelines.

Minimum Requirements

• High School Diploma or GED with 0 – 2 years of related experience.

Compensation and Benefits

The compensation range for this Billing Specialist I role is (based on the corporate location in Lake Forest, Illinois): $18.19 - $26.29 per hour. The final salary offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. This position may also be eligible for bonus. In addition to compensation, Trustmark offers a comprehensive benefits package that includes: Health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders, and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.

Key skills/competency

• Billing
• Invoicing
• Payment Processing
• Reconciliation
• Customer Service
• Data Entry
• Account Management
• Premium Deposits
• Refund Processing
• Financial Auditing