Senior Implementation Manager

About Trulioo

Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online.

Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries.

But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online - and we’re proud to be recognized as a BC Top Employer for the second consecutive year, reflecting our commitment to an inclusive, collaborative, and people-first workplace.

Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite.

What We Offer

• Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process.
• Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.
• Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.
• Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.

Position Summary

Reporting to the Manager, Implementation, we are looking for a Senior Implementation Manager within the Customer Success department. The Senior Implementation Manager is responsible for leading large-scale, complex technical implementations for strategic clients. This role involves project leadership, issue resolution, cross-functional collaboration, and mentoring junior team members. The individual will play a key role in identifying risks, refining implementation methodologies, and ensuring successful onboarding for enterprise customers.

This will be a full-time, permanent position working out of the Dublin office on a hybrid model (3-days per week in the office).

What You’ll Be Doing

• Lead complex implementations, ensuring alignment with clients' business processes and technical requirements.
• Collaborate with cross-functional teams (sales, product development, and support) to streamline project delivery.
• Identify project risks and proactively develop mitigation strategies.
• Mentor and support junior team members, fostering a collaborative and high-performing environment.
• Document lessons learned and create best practices for continuous process improvement.
• Manage escalations and critical issues efficiently to meet project deadlines.
• Contribute to knowledge-sharing initiatives by developing internal and client-facing resources.

What You'll Bring

• Bachelor’s Degree in business, computer science, or related field (or equivalent experience).
• 5+ years of implementation experience with strategic and enterprise clients.
• PMP designation preferred.
• Expertise in RESTful API and experience with JSON, JavaScript, and SQL.
• Proficiency with project management tools (Jira, Confluence, MS Project, GSuite).
• Strong troubleshooting and problem-solving skills.
• Ability to manage multiple complex projects independently.
• Quick to adopt new technologies and integration methods.
• Proficient in relational databases and API integrations.
• Strong project management and communication skills.
• Fluency in English; additional languages are advantageous.

Job Success Criteria

Trulioo evaluates success through growth, development, proficiency, and exceeding expectations, aiming for continuous improvement and leadership development within the team.

Thriving at Trulioo

At Trulioo, you’re not just an employee. You’re a valued member of our Trulicrew on a journey of professional and personal growth with a world-class organization. We seek curious, meticulous individuals passionate about technology and digital identity verification.

Key skills/competency

• Implementation Management
• Project Leadership
• Client Relationship Management
• RESTful API
• JSON/JavaScript/SQL
• Jira/Confluence
• Risk Management
• Cross-functional Collaboration
• Mentoring
• Process Improvement