Innovation Product Lead
TruLegal (formerly TRU Staffing) · United States
- Hybrid
- Full-time
- $180,000 / year
- United States
Job highlights
- Lead AI platform strategy and optimization for a law firm.
- Manage SaaS and AI product lifecycles from pilot to retirement.
- Own vendor relationships and shape product roadmaps.
- Drive user adoption through training and enablement.
- Analyze metrics to inform product investment decisions.
About the role
About the Role
TruLegal is seeking an Innovation Product Lead to spearhead the strategy and optimization of core AI platforms for a major global law firm. This role uniquely blends product management, vendor strategy, and legal tech innovation. You will manage crucial relationships with AI providers, define product roadmaps, and advise the firm on feature adoption, risk, and rollout. The ideal candidate possesses extensive SaaS and AI product lifecycle experience, a strong understanding of AI tools in enterprise environments, and the ability to influence both technical and business stakeholders. A key part of this role involves developing training strategies, driving user adoption, and evaluating technologies to ensure optimal tool utilization.
What You’ll Do
As a product-focused professional, you will operate at the intersection of product strategy, user experience, and technical operations. You have a proven history of achieving measurable outcomes throughout the full lifecycle of SaaS or enterprise technology products, from initial pilot to launch, adoption, optimization, and eventual retirement. You will champion the user's perspective, translating legal professional needs into actionable product requirements while also coordinating daily technical operations. Your approach will be collaborative, results-driven, and focused on applying emerging technologies to solve real business challenges.
Impact
Reporting to the Associate Director, you will serve as the firm’s product owner for a dedicated portfolio of innovation tools. Collaborating closely with the IT department, you will jointly drive product delivery, stability, and continuous improvement. You will own the product vision and user experience, while IT will manage infrastructure and technical execution.
Product Implementation & Lifecycle Management
You will lead the transition of products from pilot to production, overseeing governance reviews, vendor contracting, and technical implementation. Ensuring production readiness involves providing business context for architecture, risk, and security reviews; conducting User Acceptance Testing (UAT); developing change management materials; and advocating for user requirements to ensure strong adoption at launch.
Steady-State Application & Platform Support
You will be responsible for the day-to-day product health of assigned tools. This includes vendor management, roadmap planning, budgeting, and contract negotiation in partnership with IT and stakeholders. You will work with IT to triage and resolve issues and coordinate updates to minimize disruption for practice teams.
Technology Enablement & Adoption
You will create training programs, onboarding workflows, and supporting materials such as live demos, guides, and FAQs. You will manage user communications, including release notes and product announcements. User feedback and enhancement requests will be managed through a prioritized backlog, and regular product health reviews will be conducted using adoption, satisfaction, support, and ROI metrics to guide investment decisions.
Market Intelligence & Subject Matter Expertise
You will become the internal subject matter expert for your assigned products, maintaining in-depth knowledge of their capabilities and roadmaps. You will also monitor trends in legal tech and among vendors. Your role will include contributing to new product pilots, representing practice group requirements and user needs throughout the evaluation process.
What You’ll Bring
- Demonstrated product management experience delivering measurable outcomes across the full lifecycle of SaaS or enterprise technology products.
- Ability to build credibility with attorneys and senior leaders by translating business needs into clear technical requirements and influencing cross-functional teams in fast-paced, ambiguous environments.
- Proven experience managing vendors end to end, including roadmap influence, contracts, SLAs, and escalations, using Agile methodologies and tools such as Jira, Aha! or Azure DevOps.
- Strong analytical skills with experience translating usage, adoption, and performance metrics into product decisions (Excel, Tableau, Power BI, or similar).
- Experience deploying or supporting AI-enabled tools in enterprise settings, with a solid understanding of AI/ML concepts and practical applications.
- Excellent written and verbal communication skills, including executive communications, user documentation, and training delivery.
- A collaborative, client-first leader with a track record of delivering meaningful cross-functional impact.
- Bachelor's degree in Information Technology, Computer Science, Business, or a related field.
- Experience in a law firm, professional services firm, or legal technology environment is preferred, with familiarity with legal workflows and client confidentiality requirements.
- Hands-on experience with a broad range of legal and practice management technologies is preferred, including document drafting, review, automation, search, and knowledge management tools.
- Demonstrated ability to operate between business and IT, driving accountability and influencing attorney and senior stakeholder adoption is preferred.
Key skills/competency
- Innovation Product Lead
- AI Platforms
- Product Management
- SaaS
- Legal Tech
- Vendor Management
- Agile Methodologies
- User Adoption
- Stakeholder Influence
- Product Lifecycle Management
Skills & topics
- Innovation Product Lead
- AI Platforms
- Product Management
- SaaS
- Legal Tech
- Vendor Management
- Agile
- Product Lifecycle
- Enterprise Technology
- User Adoption
- Strategy
- Law Firm
- Professional Services
- Technology Enablement
- Product Owner
- IT
- Business Stakeholders
- Technical Operations
- Metrics
- ROI
How to get hired
- Tailor your resume: Highlight SaaS, AI product lifecycle, and vendor management experience. Emphasize legal tech or professional services background.
- Showcase AI expertise: Detail your experience with AI/ML concepts and enterprise deployments in your application.
- Demonstrate influence: Prepare examples of translating business needs to technical requirements and influencing stakeholders.
- Highlight collaboration: Use STAR method examples to show cross-functional impact and client-first approach.
- Research TruLegal: Understand their mission and how you can contribute to legal tech innovation.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary focus of the Innovation Product Lead role at TruLegal?
- The Innovation Product Lead role at TruLegal is focused on driving the strategy and optimization of AI platforms within a major global law firm. This involves managing product lifecycles, vendor relationships, and ensuring successful user adoption of these technologies.
- What kind of experience is most valued for this Innovation Product Lead position?
- The most valued experience includes a deep understanding of SaaS and AI product lifecycle management, strong vendor management skills, and the ability to influence both technical and business stakeholders, particularly within a legal or professional services context.
- How does this role balance product ownership and IT responsibilities?
- The Innovation Product Lead owns the product vision, user experience, and day-to-day product health, while partnering closely with IT, who manage the underlying infrastructure and technical execution.
- What are the key responsibilities for user adoption and training in this role?
- Key responsibilities include developing comprehensive training programs, onboarding workflows, and supporting materials. You will also manage user feedback and communications to drive strong adoption and satisfaction.
- Is experience with legal technology a strict requirement for the Innovation Product Lead role?
- While not a strict requirement, experience in a law firm, professional services firm, or legal technology environment, along with familiarity with legal workflows and confidentiality, is strongly preferred and highly advantageous for this Innovation Product Lead position.
- What is the expected salary range for the Innovation Product Lead role?
- The expected salary range for this exempt Innovation Product Lead role is $153,000 to $220,000 annually, commensurate with experience, training, skills, qualifications, and other market factors.
- What methodologies are used in this Innovation Product Lead role?
- This role utilizes Agile methodologies and may involve tools such as Jira, Aha!, or Azure DevOps for managing product development and vendor relations.
- How are product decisions made for the AI platforms?
- Product decisions are informed by analyzing key metrics such as usage, adoption, satisfaction, support, and ROI. Regular product health reviews and user feedback contribute to backlog prioritization and investment decisions.