Automotive Service Advisor
Trotman Auto Group
Job Overview
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.
Job Description
About the Role: Automotive Service Advisor
Abbotsford Chrysler, part of Trotman Auto Group, is actively seeking a customer-focused Automotive Service Advisor to join our dedicated service team. If you are passionate about delivering exceptional experiences and thrive in a dynamic automotive environment, we encourage you to apply and become a key player in our customer and technician support.
Why Join Trotman Auto Group?
At Abbotsford Chrysler, our focus extends beyond servicing vehicles; we are committed to delivering outstanding customer experiences. As an Automotive Service Advisor, you will be instrumental in supporting both our valued customers and our skilled technicians.
What We Offer
- A rewarding career within a top automotive group in British Columbia.
- Permanent, full-time position with competitive earning potential.
- Comprehensive Benefits: Medical, dental, mental wellness support, and more.
- A supportive, innovative workplace culture emphasizing teamwork and customer care.
- Career Growth & Development: Access to paid training, NADA courses, and opportunities for internal advancement.
Who We Are Looking For
We are seeking an individual with a strong commitment to customer service and the following qualifications:
- 1+ years of experience as an Automotive Service Advisor or in a similar customer-facing automotive role.
- Strong customer service mindset: friendly, professional, and highly attentive.
- Excellent communication, interpersonal, and relationship-building skills.
- Proficiency with MS Office, Outlook, and experience utilizing DMS systems such as PBS, CDK, Tekion, or similar platforms.
- Ability to thrive in a fast-paced environment and maintain organization under pressure.
- Motivated, positive attitude with a steadfast commitment to delivering outstanding service.
A Day in the Life of an Automotive Service Advisor
- Customer Service: Greet customers warmly, listen attentively to their vehicle concerns, and ensure a seamless service experience from start to finish.
- Inspections & Quotes: Conduct thorough multi-point inspections and generate accurate service estimates using MPI software.
- Warranty & Contracts: Verify warranty eligibility and clearly articulate coverage, exclusions, and subsequent steps to customers.
- Communication: Collaborate closely with Service Technicians and keep customers consistently updated throughout the repair process.
- Maintenance Recommendations: Leverage service history and current vehicle condition to recommend necessary repairs and proactive maintenance.
- Provide clear timelines, set realistic expectations, and follow up promptly with customers to ensure satisfaction.
Take the next step in your automotive career and apply now to join one of Canada’s Best Managed Companies. Trotman Auto Group is an equal-opportunity employer. Only selected candidates will be contacted.
Key skills/competency
- Customer Service
- Automotive Repair
- Service Writing
- DMS Systems
- MPI Software
- Vehicle Inspection
- Warranty Administration
- Communication Skills
- Relationship Building
- Team Collaboration
How to Get Hired at Trotman Auto Group
- Research Trotman Auto Group's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume for service roles: Highlight customer service, automotive repair knowledge, and DMS system experience.
- Prepare for common interview questions: Practice scenarios involving difficult customers, technical explanations, and teamwork.
- Showcase your communication skills: Emphasize clear, empathetic communication crucial for a Service Advisor role.
- Demonstrate automotive industry passion: Share your interest in vehicles and dedication to client satisfaction.
Frequently Asked Questions
Find answers to common questions about this job opportunity
Explore similar opportunities that match your background