Service Administrator / Service Coordinator – Automotive Dealership
Trophy Nissan · Mesquite, TX
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- On site
- Full-time
- $60,000 / year
- Mesquite, TX
Job highlights
- Manage service appointments and repair orders.
- Support service advisors and technicians efficiently.
- Ensure excellent customer experience and communication.
- Maintain accurate records and dealership operations.
- Join a fast-paced automotive team environment.
About the role
Service Administrator / Service Coordinator - Automotive Dealership
Trophy Nissan - Mesquite, TX (Dallas-Fort Worth Area)
Earn $48,000-$72,000/year + growth opportunities. Join Trophy Nissan as a Service Administrator and help keep our service department running efficiently while delivering an excellent customer experience. We’re hiring a detail-oriented, organized professional to support scheduling, repair orders (ROs), and daily service operations.
About Trophy Nissan:
Trophy Nissan is a high-volume, customer-focused automotive dealership serving the Mesquite and greater Dallas-Fort Worth area. We are committed to providing exceptional service, efficient operations, and a seamless customer experience. Our team values professionalism, teamwork, and career growth.
Position Overview:
The Service Administrator (Service Coordinator) plays a key role in the daily operations of our service department. This position is responsible for scheduling service appointments, creating and managing repair orders (ROs), and supporting service advisors and technicians to ensure a smooth and efficient workflow.
Key Responsibilities:
- Schedule and confirm customer service appointments
- Create, open, and manage Repair Orders (ROs) accurately
- Coordinate service scheduling to maximize shop efficiency
- Assist service advisors and technicians with day-to-day administrative support
- Communicate with customers regarding appointments, service updates, and follow-ups
- Maintain accurate records and ensure proper documentation
- Provide excellent customer service via phone, email, and in person
- Support overall service department operations in a fast-paced dealership environment
Qualifications:
- Previous Administrative, Scheduling, Or Customer Service Experience Required
- Automotive dealership or service department experience preferred
- Strong organizational and multitasking skills
- Excellent communication and customer service abilities
- High attention to detail and accuracy
- Ability to thrive in a fast-paced, team-oriented environment
- Comfortable using computers, scheduling systems, and dealership software
Why Join Trophy Nissan:
- Competitive pay: $48,000-$72,000 per year
- Opportunities for advancement within the dealership
- Established and reputable dealership in the DFW market
- Fast-paced, team-driven environment
- Employee discounts and benefits
Apply Today:
If you’re a dependable, detail-oriented professional looking to build a career in the automotive industry, apply now to join the Trophy Nissan team in Mesquite, TX.
Key skills/competency:
- Service Administration
- Service Coordination
- Automotive Dealership Operations
- Customer Service
- Scheduling
- Repair Orders (ROs)
- Administrative Support
- Dealership Software
- Teamwork
- Organizational Skills
Skills & topics
- Service Administrator
- Service Coordinator
- Automotive
- Dealership
- Customer Service
- Scheduling
- Repair Orders
- Administrative Assistant
- Mesquite
- Texas
How to get hired
- Tailor your resume: Highlight administrative, scheduling, and customer service experience, especially automotive.
- Showcase skills: Emphasize organizational, multitasking, communication, and attention to detail.
- Research the company: Understand Trophy Nissan's commitment to customer service and team environment.
- Prepare for interviews: Be ready to discuss how you handle fast-paced environments and customer interactions.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the salary range for a Service Administrator at Trophy Nissan?
- The Service Administrator position at Trophy Nissan offers a competitive annual salary ranging from $48,000 to $72,000, with opportunities for growth.
- What experience is required for the Service Administrator role at Trophy Nissan?
- Candidates need previous administrative, scheduling, or customer service experience. Automotive dealership or service department experience is preferred but not strictly required.
- What are the key responsibilities of a Service Administrator at Trophy Nissan?
- Key responsibilities include scheduling service appointments, creating and managing repair orders (ROs), providing administrative support to service advisors and technicians, and ensuring excellent customer service.
- Is this a remote or on-site position at Trophy Nissan?
- This is an on-site position located at Trophy Nissan in Mesquite, TX, within the Dallas-Fort Worth area.
- What kind of growth opportunities are available at Trophy Nissan?
- Trophy Nissan offers opportunities for advancement within the dealership, making this a great career path in the automotive industry.
- What software or systems will a Service Administrator use at Trophy Nissan?
- The Service Administrator will be comfortable using computers, scheduling systems, and dealership software common in automotive service departments.
- How does Trophy Nissan ensure efficient shop operations?
- The Service Administrator plays a crucial role by coordinating service scheduling to maximize shop efficiency and supporting the day-to-day administrative needs of the service department.