Security Support Specialist @ TRM Labs
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About TRM Labs
TRM Labs is a blockchain intelligence company committed to fighting crime and creating a safer world. By leveraging blockchain data, threat intelligence, and advanced analytics, our products empower governments, financial institutions, and crypto businesses to combat illicit activity and global security threats.
Role Overview: Security Support Specialist
At TRM Labs, as a Security Support Specialist, you will support the technical operations of our IT infrastructure and services. Your role includes ensuring teammates have the hardware and software access they need to perform at their best.
Key Responsibilities
- Provide operations support for cloud environments, SaaS applications, and info security technology assets.
- Deploy endpoints and support remote workforce devices.
- Develop and maintain technical support documentation and Service Level Agreements.
- Assist with secure integration of cloud applications and infrastructure.
- Support rollout and enforcement of security policies such as IAM, IGA, and endpoint protection.
Required Experience & Skills
- 2+ years of experience in technical support in dynamic, fast-paced environments.
- Experience with cloud-only IT infrastructure, desktop, mobile devices, and applications.
- Familiarity with device management software like Jamf and Microsoft Intune.
- Exposure to Google Workspace and Microsoft Azure services.
- Foundational networking knowledge and an understanding of compliance frameworks like SOC2 and ISO 27001.
- Excellent customer service and the ability to communicate technical concepts clearly.
About the Team & Culture
The Security team at TRM Labs is responsible for securing all aspects of our business. We prioritize transparency, collaboration, and a mutual respect for all contributions. Our team operates with urgency, ownership, and high standards, while also encouraging balance and growth.
Compensation & Work Environment
The role offers a US base salary range of $65,000 - $80,000 and may include eligibility for TRM’s equity plan. TRM Labs is a remote-first company with a global team operating primarily in Pacific Standard Time (PST - GMT-7).
Key skills/competency
- Cloud Support
- Technical Operations
- Endpoint Deployment
- Service Level Agreements
- Security Policies
- Device Management
- Customer Service
- Google Workspace
- Microsoft Azure
- Networking
How to Get Hired at TRM Labs
🎯 Tips for Getting Hired
- Customize your resume: Highlight technical support and cloud experience.
- Research TRM Labs: Understand their blockchain intelligence and security mission.
- Showcase problem-solving: Demonstrate risk-based decision making.
- Prepare for technical questions: Review cloud platforms and device management tools.
- Align with culture: Emphasize collaboration and fast-paced adaptability.