Job Overview
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Job Description
About TripleTen Indonesia
TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack Development, Quality Assurance (QA), and Data Analytics programs.
We are looking to hire a Customer Support Agent, Latin America to help students from LATAM throughout their learning process, answering their questions, relieving their doubts, and solving technical issues. Please submit all resumes or CV's in English.
What You Will Do
- Help students by answering their questions in chat rooms and mail channels.
- Accompany the learning process, communicate with the student guidance team.
- Work with a large amount of information and structure it accordingly.
Requirements
- 2+ years of experience in Customer Support.
- At least B1 level of English.
- To be customer oriented, enjoy helping people, and be able to multitask.
- A general understanding of the IT industry and basic knowledge of programming languages such as HTML, CSS, JavaScript, Python.
Nice To Have
- Work experience in a help desk, call center, and/or professions related to customer service.
What We Can Offer You
- Schedule 5/2 (days off depend on the schedule). 100% rotational.
- Payment of 600 USD gross fixed per month + KPI bonuses.
- 100% remote collaboration.
- Professional development in an international team.
- A comfortable digital office. We use modern digital tools — Slack, Notion, Zoom, Hubspot, HiBob — to make collaborating together seamless.
- Diverse and tight-knit team spread out across the US, Europe, LatAm, and more!
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Key skills/competency
- Customer Support
- Technical Assistance
- Multitasking
- IT Industry Knowledge
- HTML
- CSS
- JavaScript
- Python
- Communication Skills
- Problem Solving
How to Get Hired at TripleTen Indonesia
- Research TripleTen Indonesia's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume for customer support: Highlight experience in technical assistance, IT knowledge, and communication skills for the Customer Support Agent, Latin America role.
- Showcase problem-solving abilities: Prepare examples demonstrating how you've resolved complex issues and structured information effectively in past roles.
- Prepare for a remote interview: Familiarize yourself with TripleTen Indonesia's digital tools like Slack and Zoom, and emphasize your ability to thrive in a distributed team setting.
- Demonstrate language proficiency: Emphasize your B1 English level and experience assisting diverse international users in your application and interview.
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