CRM Director - Hubspot Remote Europe

@ TripleTen Indonesia

About TripleTen

TripleTen empowers individuals to master tech professions regardless of prior experience. Our mission is to ensure that every student finds purpose and becomes a valuable member of the tech industry. As a remote-first organization, we support students in a fully digital environment.

In The Role

As the CRM Director - Hubspot Remote Europe, you will turn data into meaningful, personalized experiences. You will lead strategies that engage, nurture, and re-engage users across multiple channels. Your work will help guide users from their first interest to confident enrollment.

What You Will Do

In Your First 3 Months:

• Audit and optimize current CRM processes and experiments
• Define and implement CRM success metrics linked to enrollments and CAC reduction
• Identify and execute top 3 quick-win growth opportunities
• Build a long-term CRM roadmap with prioritized projects and hypotheses
• Define team structure and resource needs to scale CRM impact

12 Month Goals:

• Drive double-digit improvements in lead-to-enrollment conversion rates
• Implement scalable, AI-driven personalization for a 30% lift in conversions
• Establish a reliable CRM data infrastructure with real-time insights
• Run A/B tests to validate messaging and channel mix hypotheses
• Lead and expand the CRM team to continuously optimize the user journey
• Create cross-functional partnerships to enhance lifetime value and retention

Requirements

The ideal candidate will have:

• 5+ years in CRM, lifecycle marketing, or retention strategy, including 2+ years in a leadership role
• Proven record in driving measurable growth through channels such as email, SMS, and conversational AI tools
• Strong analytical skills and a data-driven mindset
• Experience with HubSpot and hands-on CRM platform management
• Exposure to e-commerce, subscription, fintech, or edtech industries
• Familiarity with AI-driven CRM tools and predictive analytics
• Ability to communicate CRM’s impact across departments and advocate strategic initiatives

Preferred Location

Candidates based in the UK, Germany, Netherlands are preferred, with other parts of the European Union considered.

What We Can Offer You

• €5.5k - €7.1k Euro gross monthly payment (dependent on experience and skills)
• Remote, full-time position with either employee or long-term contractor status
• A comfortable digital office with modern collaboration tools
• Growth opportunities in a rapidly expanding global product
• A diverse, close-knit global team spanning multiple regions

Key skills/competency

• CRM Strategy
• HubSpot
• Lifecycle Marketing
• Data Analysis
• AI Personalization
• Automation
• Team Leadership
• A/B Testing
• Retention Strategy
• Cross-functional Collaboration