Associate Benefits Support Services Analyst

@ TriNet

Associate Benefits Support Services Analyst

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We empower our clients by allowing them to focus on operating and growing their core businesses while we handle HR functions including payroll processing, human capital consulting, employment law compliance, and employee benefits.

This role supports the Benefits Core Services team in delivering high-quality assistance for TriNet’s employee benefits programs. Ideal for individuals with foundational HR or benefits administration knowledge, you will assist with benefits inquiries, research, and processing of benefits events in a fast-paced, global environment.

Job Summary

You will handle a broad range of responsibilities including employee data updates, benefits reporting, service order support, rehires, COBRA administration, FSA/HSA claims processing, 401(k) plan support and end-to-end Leave of Absence (LOA) management. You will also coordinate with third-party vendors and ensure regulatory compliance.

Responsibilities

• Respond to general benefits inquiries via phone, chat, email, or case management systems.
• Assist in researching and resolving routine to moderately complex benefits-related tasks.
• Support PeopleSoft benefits events processing under supervision.
• Participate in outbound communication for follow-ups or benefits renewal coordination.
• Audit and review benefits data for accuracy.
• Collaborate with team members, participate in training, and share knowledge.

Qualifications

Graduates or fresh professionals with a degree in Human Resources, Business Administration, or related field (preferred) and 0–2 years of experience in HR operations or benefits administration. Exposure to HRIS platforms like PeopleSoft is a plus.

Skills & Competencies

• Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Strong written and verbal communication.
• Analytical thinking and strong attention to detail.
• Organizational and time management skills.
• Customer service orientation and active listening.
• Able to work independently and as part of a team.

Work Environment

This position is 100% in office in a clean, pleasant, and comfortable work setting. Reasonable accommodations may be provided for persons with disabilities.

Key skills/competency

• HR
• Benefits
• PeopleSoft
• Payroll
• Compliance
• Analytical
• Communication
• Data Accuracy
• Customer Service
• Office Suite