Technical Support Analyst

Empower Global Logistics: Technical Support Analyst Wanted!

Are you passionate about solving complex technical challenges for customers and partners utilizing Trimble Transportation's diverse solutions? As a Technical Support Analyst, you will play a crucial role in troubleshooting issues, identifying product bugs, and collaborating with development, project management, and testing teams to deliver exceptional transportation tools to our commercial clients. This fast-paced role offers the chance to work with a wide range of technologies and diverse stakeholders to ensure our global network moves freight safely and efficiently.

About Trimble Inc.

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling, and data analytics, Trimble enables essential industries including construction, geospatial, and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains, or map the world, Trimble is at the forefront, driving productivity and progress.

In the Transportation & Logistics segment, our solutions make it safer, simpler, and more efficient to move freight—bringing together a global network of shippers, carriers, brokers, and 3PLs.

What Makes This Role Great

In this role, you will be the bridge between complex technical issues and real-world solutions, directly impacting the efficiency of global supply chains. You’ll have the unique opportunity to interface with developers and project managers across multiple global locations, gaining exposure to a wide range of cutting-edge technologies while ensuring our transportation tools remain world-class.

Key Exciting Responsibilities

• Master Complex Problem-Solving: Conduct in-depth troubleshooting and research into Trimble’s Transportation Management System (TMS) to resolve high-impact hardware and software issues.
• Drive Product Innovation: Identify and report software bugs and usability trends, directly influencing the quality and capabilities of future product releases.
• Deliver Exceptional Experiences: Provide high-level technical support via phone, email, and chat, translating technical concepts into actionable solutions for a diverse global audience.
• Collaborate Globally: Partner with cross-functional teams including developers, testers, and project managers to maintain visibility on critical ongoing issues.

Essential Skills & Experience

• Proven Technical Aptitude: Demonstrated success in root cause analysis and troubleshooting complex systems across multiple operating systems like Windows, Linux, and Android.
• Database & Scripting Knowledge: Hands-on experience using and troubleshooting SQL, XML, HTML, and scripting languages.
• Adaptive Communication: Exceptional ability to communicate technical concepts clearly to both technical and non-technical stakeholders.
• Education: Bachelor’s degree in Computer Science, a technology-related field, or equivalent practical experience.

Bonus Points For

• Experience writing bug tickets in Jira and understanding of Web Services and APIs (REST & SOAP).
• Familiarity with modern programming frameworks like Android, Angular, or React.
• Prior operations experience within the transportation or logistics industry.

Key skills/competency

• Technical Support
• Troubleshooting
• Root Cause Analysis
• SQL
• XML
• HTML
• Scripting Languages
• Operating Systems (Windows, Linux, Android)
• API (REST, SOAP)
• Jira