IS Desktop Specialist

IS Desktop Specialist

Are you passionate about technology and excel at resolving issues efficiently to keep customers productive? As an IS Desktop Specialist at Trimble Corporate IS, you'll be at the forefront of our department, leveraging your expertise to provide exceptional help desk support and maintain the department's image and credibility. This role demands strong customer service, professionalism, communication, and robust technical skills, focusing on service desk support, ticket queue coordination, process ownership, inventory control, and project participation.

What You Will Do

• Support a diverse range of end-users at our Chennai office, collaborating with other IS departments to ensure operational efficiency and address technical needs.
• Deliver world-class customer service as part of a cohesive global IS team.
• Provide comprehensive desktop support, including hardware and software deployment.
• Maintain a high level of customer service and professionalism in all interactions.
• Resolve technical issues independently or with team resources promptly and effectively.
• Communicate clearly with peers, IS staff, management, and other employees to support end-users and the corporate IS infrastructure.
• Apply excellent troubleshooting skills across various hardware, specifically Dell, Apple, mobile phones, and tablets.
• Work effectively within a multilingual team environment, collaborating across sites in central Europe.

Who You Are

You are someone who embodies trust, delivering on commitments and upholding the Corporate Information Systems team's world-class standard. You are customer-centric, dedicated to genuine service, and skilled at multitasking and managing multiple priorities. Your patience allows you to explain technical concepts clearly to non-savvy users, and your timeliness ensures fast communication and support turnaround. You possess a strong sense of urgency, actively listen to user feedback for streamlined troubleshooting, and are adaptable to new situations. Your independence drives you to proactively address local issues using available tools, and your tech-savviness fuels your enjoyment of learning and supporting new technologies.

What Skills & Experience You Should Bring

• Proficiency in selecting and utilizing predefined tools to solve problems effectively.
• Ability to document technical information within ITSM systems and manage the ticket lifecycle.
• Excellent verbal and written communication skills in English.
• Strong organizational abilities.
• Relevant IT certifications such as ITIL, CompTIA A+, or similar.
• At least 2 years of related experience.
• Capability to set up, operate, and troubleshoot a wide array of equipment and systems.
• Extensive experience with Windows, mobile devices, tablets, printers, and conference room equipment.
• Basic network troubleshooting knowledge.
• Good experience deploying and troubleshooting macOS and Linux using existing tools and documentation.
• Solid understanding of computer hardware troubleshooting.
• Experience handling and coordinating with various IT vendors.
• Strong knowledge of conference room setups and video conferencing device troubleshooting.
• Familiarity with monitoring UPS alerts and activities.
• Experience with Google Workspace for enterprise collaboration is a valuable plus.

Job Location

This position is located on-site at our Chennai office. Due to the nature of the work, on-site presence is required, and a work-from-home option is not available.

About Trimble

Headquartered in Westminster, Colorado, U.S., Trimble is a global organization with over 13,000 employees worldwide. We specialize in creating innovative, market-leading software and hardware solutions, transforming how the world works by connecting physical and digital realms. Our Höhenkirchen office, with 100 employees, focuses on research and new product development for positioning and geospatial/site surveying industries.

About Our Corporate Information Systems Division

The Corporate Information Systems team is dedicated to supporting Trimble employees' work technology, ensuring their productivity. Our global team is strategically located worldwide to provide rapid response times, efficient issue diagnosis, and personalized customer experiences. We are a cohesive, supportive team proud of our contributions.

Trimble’s Inclusiveness Commitment

Trimble values diversity and actively fosters an inclusive environment. We believe our differences are our strength, driving our success and desire for continuous improvement. We actively seek community members who represent our diverse customer base and global presence, implementing programs to ensure all employees feel seen, heard, welcomed, and that they belong.

Join a Values-Driven Team: Belong, Grow, Innovate.

At Trimble, our core values—Belong, Grow, and Innovate—are the bedrock of our culture. We cultivate an environment where you are seen, heard, and valued (Belong); where you can build a career and contribute to collective growth (Grow); and where your innovative ideas shape the future (Innovate). We empower local teams to develop impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

Key skills/competency

• Desktop Support
• Customer Service
• Troubleshooting
• Hardware Deployment
• Software Deployment
• Ticket Management
• ITSM Systems
• Windows OS
• macOS/Linux
• Networking Basics