Application Support Engineer
@ Trilogy

Hybrid
$60,000
Hybrid
Full Time
Posted 21 days ago

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XXXXXXXXXX XXXXXXXXX XXXXXX******* @trilogy.com
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Job Details

About the Application Support Engineer Role at Trilogy

Step into a realm where customer support transcends the ordinary. At Trilogy, we revolutionize the support experience by harnessing advanced AI. In this role, you will integrate technical human expertise with AI capabilities to solve complex customer issues that AI cannot fully resolve.

What You Will Be Doing

  • AI-Augmented Customer Resolutions: Analyze complex tickets escalated by AI systems and apply your human expertise to refine AI performance.

What You Won’t Be Doing

  • Taking months to get up to speed.
  • Relying heavily on managers for assistance; independence is essential.

Key Responsibilities

  • Integrate technical human expertise and AI capabilities for exceptional customer support.
  • Focus on resolving complex issues where AI falls short.

Basic Requirements

  • At least 3 years of technical customer support experience.
  • Advanced generative AI proficiency with multiple tools.
  • Must be based in North or South America.

About Trilogy

For three decades, Trilogy has been known for relentlessly seeking top talent, innovating new technology, and incubating new businesses. Their focus on simple customer-facing designs and modern cloud-based stacks makes this a dynamic place to work. Join a team where you contribute to innovative projects and rapidly grow your career.

Working with Us

This is a full-time, long-term position available immediately. You will work 40 hours per week as an independent contractor under Crossover, with compensation of $30 USD/hour (approximately $60,000 USD/year) paid weekly.

Key skills/competency

  • Customer Support
  • AI Proficiency
  • Technical Expertise
  • Problem Solving
  • Ticket Analysis
  • Rapid Adaptation
  • Automation
  • Independence
  • Technical Integration
  • Innovation
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How to Get Hired at Trilogy

🎯 Tips for Getting Hired

  • Customize your resume: Align technical support and AI skills.
  • Emphasize independence: Highlight rapid learning and problem solving.
  • Research Trilogy: Understand their innovation and culture.
  • Prepare examples: Demonstrate AI and customer support successes.

📝 Interview Preparation Advice

Technical Preparation

Review generative AI tool documentation.
Practice real-world ticket troubleshooting exercises.
Familiarize with integrated support platforms.
Update knowledge on cloud-based systems.

Behavioral Questions

Describe a challenging support scenario handled independently.
Explain rapid learning in new technology environments.
Discuss teamwork in remote settings.
Share customer conflict resolution experiences.

Frequently Asked Questions