Technical Support Engineer
@ Trigo

Ramat Gan, Tel-Aviv District, Israel
On Site
Full-time
Posted 18 days ago

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Job Details

Overview

At Trigo, we deploy cutting-edge AI infrastructure for retail at scale. As a Technical Support Engineer, you’ll help keep our production environments running smoothly across dozens of stores and hundreds of hardware and network components. You’ll ensure system stability, respond quickly to incidents, and act as the bridge between monitoring teams and R&D.

Responsibilities

  • Improve and scale monitoring systems to support global sites.
  • Partner with Operations and R&D to resolve critical issues.
  • Identify, debug, and resolve production bugs for high availability.
  • Perform root cause analysis and apply enhancements.
  • Maintain and optimize network infrastructure for secure connectivity.

Requirements

At least 2 years of experience as a Technical Support Engineer or Production Engineer. Hands-on experience with Grafana, Prometheus, DataDog, and similar observability tools. Deep understanding and practical experience with Linux server systems, including shell scripting and automation. Familiarity with Kubernetes and strong knowledge of network infrastructure including routing, switching, and network security principles.

Nice to Have

  • Experience with Cisco, Juniper, or HPE devices and their configuration.
  • Understanding of cloud infrastructure (Azure, GCP) and hybrid environments.
  • Familiarity with virtualization technologies such as VMware or KVM.
  • Relevant certifications and courses.

Perks and Benefits

None

Key skills/competency

  • Monitoring
  • Grafana
  • Prometheus
  • DataDog
  • Linux
  • Kubernetes
  • Networking
  • Debugging
  • Automation
  • Root Cause Analysis
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How to Get Hired at Trigo

🎯 Tips for Getting Hired

  • Customize your resume: Tailor skills based on Technical Support Engineer required competencies.
  • Highlight relevant tools: Showcase Grafana, Kubernetes, Linux, and networking expertise.
  • Research Trigo: Study their AI retail solutions and infrastructure innovations.
  • Prepare examples: Share incident resolution and system improvement experiences.

📝 Interview Preparation Advice

Technical Preparation

Practice Linux shell scripting exercises.
Review monitoring and observability tool configurations.
Gain hands-on Kubernetes environment setup knowledge.
Study network routing and security principles.

Behavioral Questions

Describe a high-pressure technical incident.
Explain teamwork during system failures.
Discuss a time you improved monitoring systems.
Share root cause analysis experiences.

Frequently Asked Questions