Systems Administrator

Role Overview: Systems Administrator at Tria Federal

Tria Federal delivers digital services and technology solutions that support the health and safety of veterans, service members, and civilians. For two decades, federal agencies have relied on Tria companies to advance their critical missions and modernize their systems. We are pushing the boundaries of possibility through partnerships and investments in artificial intelligence and emerging technologies. We are proud to employ and support military veterans who bring a mission-first mindset, technical expertise, and leadership qualities that strengthen our work. Veterans, transitioning service members, and military spouses are strongly encouraged to apply.

We are seeking a versatile Systems Administrator to join a small team supporting users of an external-facing application. This dynamic role combines hands-on support, system administration, and light development work. The ideal candidate will be comfortable independently diagnosing and resolving technical issues, including database updates, permissions fixes, and application configuration changes. While primary code changes are managed by the development team, this role involves submitting detailed tickets and, when bandwidth allows, contributing to minor development tasks.

Key Responsibilities

• Serve as the primary point of contact for incoming application support and helpdesk requests.
• Troubleshoot and resolve technical issues including permissions, database updates, and functionality issues.
• Perform system administration tasks across application environments and user management platforms.
• Document resolutions, update knowledge bases, and ensure consistent support processes.
• Create and submit detailed dev-ready tickets for items requiring code changes.
• Take on small development tasks or enhancements when helpdesk demand is low.
• Collaborate closely with development, security, and product teams to maintain smooth operations.

Role Requirements

• Security+ (CompTIA Security+) certification
• Secret Clearance
• 2-4 years of experience in a helpdesk, IT support, or system administration role
• Demonstrated ability to perform routine helpdesk requests including but not limited to database updates, permission changes, account creations, certificate issues, etc.
• Strong troubleshooting skills and the ability to quickly diagnose system issues.
• Experience working with ticketing systems and documenting technical work clearly.
• Experience with application log analysis and monitoring tools.

Desired But Not Required

• Experience with Python, PowerShell, or another scripting language.
• Familiarity with software development workflows (Git, branching, code review).
• Basic understanding of APIs or application integration concepts.
• Exposure to cloud environments (Azure, AWS, or similar).
• Prior experience working with product or application support teams.

Why Tria Federal?

What defines the Tria brand is more than just our dedication to excellence; it’s our incredible team of dedicated, talented, and passionate people. We are all partners in our team’s shared success. We cultivate a culture where all can thrive personally and professionally, offering a top-tier benefits package to invest in your physical, mental, and financial health. At Tria Federal, we are growth-minded, entrepreneurial, and committed to fostering inclusion and opportunity. You will have opportunities to learn new skills, seize new challenges, and advance your career as we grow.

Key skills/competency

• Application Support
• Systems Administration
• Troubleshooting
• Helpdesk
• Database Management
• Permissions Management
• Ticketing Systems
• Log Analysis
• Security+
• Secret Clearance