Last Mile Delivery Operations Professional
Trendyol Group · Athens, Attiki, Greece
- On site
- Full-time
- $90,000 / year
- Athens, Attiki, Greece
Job highlights
- Manage European last-mile delivery operations.
- Build and maintain 3PL and customs relationships.
- Track key metrics and improve delivery speed.
- Work in a hybrid, flexible, and international team.
- Receive training allowance and growth opportunities.
About the role
Last Mile Delivery Operations Professional
At Trendyol Operations, we optimize systems, enhance efficiency, and harness technology to deliver seamless e-commerce experiences. From robotics to automation, we leverage cutting-edge solutions to meet the needs of millions. We work cross-functionally with teams across the business, turning ambitious goals into reality through data, speed, and teamwork. In a culture that values ownership, impact, and inclusivity, we grow together — as individuals and as a team.As a Last Mile Delivery Operations Professional, you'll be the driving force behind our European delivery network, ensuring timely and efficient order fulfillment for our customers. This is a hands-on, strategic role where you'll manage relationships with our 3PL partners and customs authorities, constantly seeking ways to improve delivery speed and efficiency. You'll be responsible for tracking key metrics and implementing best practices to ensure our operations are seamless and our customers are delighted.
Responsibilities
- Manage last-mile delivery operations from EU warehouses to CEE, non-EU, and DACH customers, ensuring punctual and efficient order fulfilment.
- Constantly look for new partners to ensure the operations capacity is in sufficient level and leverage the negotiation in partner management practices.
- Oversee the performance of third-party logistics (3PL) partners and ensure seamless coordination for timely deliveries.
- Build and maintain relationships with customs and delivery partners to ensure smooth operations and compliance.
- Track key metrics like delivery times, returns, and backlogs, addressing any operational issues proactively.
- Conduct regular reviews and visits with delivery partners to improve performance and streamline allocation.
- Identify and implement industry best practices by analyzing market needs and competitor activities.
- Provide ongoing operational insights and reports to leadership, highlighting progress and challenges.
Expected Qualifications
- Extensive experience in the last-mile delivery sector within CEE especially in Greece and with 3PL logistics.
- Familiarity with customs processes and delivery operations.
- Strong knowledge of Google Sheets and Excel.
- Excellent organizational and communication skills.
- Fluency in English and Greek.
- E-commerce acumen is a nice to have.
What We Offer
- Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
- Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
- Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.
- A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
- Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
- Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.
Take the Next Step
If this role excites you, apply today, we look forward to taking the next step with you. Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.Key skills/competency
- Last Mile Delivery Operations Professional
- 3PL Logistics
- Operations Management
- Customs Compliance
- Delivery Network Optimization
- Performance Tracking
- Partner Relationship Management
- E-commerce Operations
- Supply Chain Efficiency
- Data Analysis
Skills & topics
- Last Mile Delivery
- Operations Management
- 3PL Logistics
- Supply Chain
- E-commerce
- Delivery Network
- Logistics
- Greece
- CEE
- Operations Professional
How to get hired
- Tailor your resume: Highlight your last-mile delivery, 3PL, and customs experience, especially in CEE and Greece. Emphasize your Google Sheets and Excel skills.
- Showcase your skills: In your application, detail your achievements in managing delivery networks and improving operational efficiency.
- Prepare for interviews: Be ready to discuss your experience with partners, metrics, and problem-solving in logistics.
- Research Trendyol: Understand their e-commerce model, focus on efficiency, and their international presence to align your answers.
- Highlight languages: Clearly state your fluency in English and Greek as required for this role.
Technical preparation
Master Google Sheets and Excel for data analysis.,Understand logistics software and tracking systems.,Familiarize with customs and import/export procedures.,Study key performance indicators in last-mile delivery.
Behavioral questions
Describe managing difficult 3PL partner relationships.,How do you ensure efficient delivery operations?,Share an experience improving delivery speed.,How do you handle operational issues proactively?
Frequently asked questions
- What are the key responsibilities for a Last Mile Delivery Operations Professional at Trendyol?
- As a Last Mile Delivery Operations Professional at Trendyol, you will manage last-mile delivery operations from EU warehouses to CEE, non-EU, and DACH customers. This includes overseeing 3PL partners, managing relationships with customs authorities, tracking key performance metrics, and implementing best practices to improve delivery speed and efficiency.
- What specific experience is required for the Last Mile Delivery Operations Professional role at Trendyol?
- The ideal candidate will have extensive experience in the last-mile delivery sector, particularly within CEE, with a strong focus on Greece and 3PL logistics. Familiarity with customs processes and strong skills in Google Sheets and Excel are also required. Fluency in English and Greek is essential.
- What kind of work environment can I expect at Trendyol as a Last Mile Delivery Operations Professional?
- Trendyol offers a hybrid working model with flexibility, including work-from-abroad opportunities and a summer working model. You'll join a diverse, international team in a startup-spirited and collaborative environment. The company culture values ownership, impact, and inclusivity, with opportunities for growth and meaningful connections beyond tasks.
- How does Trendyol support professional development for its Last Mile Delivery Operations Professionals?
- Trendyol provides a personalized training allowance for any training or conference of your choice, access to their Learning Management System (LMS), and in-person learning sessions. You'll have opportunities to grow through hands-on experience, expert guidance, and global mentoring.
- What are the language requirements for the Last Mile Delivery Operations Professional position?
- Fluency in both English and Greek is a mandatory requirement for the Last Mile Delivery Operations Professional role at Trendyol.
- Is e-commerce experience necessary for this role?
- While not strictly required, e-commerce acumen is considered a nice-to-have for the Last Mile Delivery Operations Professional position at Trendyol. It can provide valuable context for understanding customer needs and market dynamics.