Solutions Engineer

Position Summary

Trend Micro is seeking a Solutions Engineer who is passionate about cybersecurity and AI-powered platforms, thrives in direct customer engagement, and excels at helping organizations solve complex challenges. In this role, you will partner closely with leaders across Solutions Engineering, Product, Channel, Marketing, and Customer Success to guide customers along their security journey while expanding the reach of our platform.

As a trusted technical advisor, you will influence outcomes across the entire customer lifecycle by retaining, expanding, and acquiring business through expert guidance, compelling demos, and strategic consultation. You will serve as the bridge between customer needs and platform capabilities, powering long-term value, adoption, and advocacy.

We are looking for individuals who embody humility, hunger, and people-smart instincts. Successful candidates will bring energy into every interaction and thrive in front of customers.

Responsibilities

• Serve as the primary technical advisor for enterprise customers and prospects, guiding them through the evaluation, adoption, and expansion of our cybersecurity platform.
• Develop a deep understanding of customer goals, challenges, and security requirements to align platform capabilities with meaningful outcomes.
• Lead impactful demos, presentations, and technical storytelling that clearly articulate value and build confidence across technical and executive audiences.
• Build and maintain trusted relationships with strategic partners to accelerate revenue and broaden market reach.
• Represent the company as a thought leader at industry events, panels, webinars, and field engagements.
• Develop high-quality enablement of content demos, videos, architectural diagrams, and training assets to support internal teams and partners.
• Collaborate cross-functionally with Product, Engineering, Marketing, Channel, and Customer Success to ensure aligned execution and exceptional customer experience.
• Provide product feedback and innovation insights to Product Management based on customer needs, technical gaps, and emerging market trends.
• Lead and support Proof of Concepts (POCs) that demonstrate measurable technical and business value, ensuring alignment with stakeholder outcomes.
• Maintain deep knowledge of platform capabilities, including beta features, upcoming enhancements, and cybersecurity best practices.
• Travel within the U.S. for customer engagements, industry events, partner meetings, and strategic field initiatives.

Qualifications

Preferred Qualifications

• Bachelor’s degree or equivalent experience in cybersecurity, AI, cloud, networking, systems engineering, or related technical fields.
• 5+ years of experience in Solutions Engineering, Sales Engineering, or Technical Pre-Sales roles.
• Proven experience working with technical decision-makers and executives in enterprise environments.
• Strong understanding of public cloud technologies (AWS, Azure, GCP).
• Broad technical acumen across cybersecurity, cloud architecture, networking, AI, risk visibility, and IT modernization.
• Experience designing/architecting solutions in on-premises, hybrid, and cloud-native environments.
• Ability to rapidly learn modern technologies and thrive in a fast-evolving cybersecurity landscape.
• Excellent communication and presentation skills with the ability to present to a variety of external audiences, including C-level executives.
• Proven experience and passion for public speaking, live demos, and customer education.

Bonus Qualifications

• Experience working in fast-paced SaaS or cybersecurity startup environments.
• Familiarity with XDR, SIEM, CSPM, CNAPP, or modern detection/security posture technologies.
• Hands-on experience with API integrations, scripting, automation, or lightweight coding (Python, Bash, PowerShell).
• Experience delivering executive briefings, architecture workshops, or security maturity assessments.
• Background in SOC operations, threat hunting, or incident response.
• Experience working with or enabling MSSPs, GSIs, or Channel Partners.
• Knowledge of compliance frameworks (SOC2, NIST, ISO 27001, PCI, HIPAA).
• Strong technical storytelling ability translating complex concepts into clear value for customers.
• Enthusiasm for mentoring, teaching, and knowledge sharing across internal teams.
• AI technology experience, such as applying AI/ML to cybersecurity workflows, leveraging LLMs or agentic AI for automation, or working with AI-driven detection and analytics systems.

Preferred Certifications

• CISSP, CEH, CCSP, Security+, CySA+, CISM, CISA, or other ISACA certifications.
• AWS Solutions Architect, Azure Architect, or GCP Professional Cloud Architect.
• Kubernetes, DevOps, or Cloud Security specialization certifications.

DEI Commitment

Not meeting every single requirement? At Trend Micro, we're committed to fostering a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but find that your experience and background don't perfectly match every qualification listed in the job posting, we still encourage you to apply. You could very well be the ideal candidate for this position or others within our organization.

What We Offer You

You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family.

• Group benefits program with health and dental coverage
• Telehealth Virtual Health Services
• Life Insurance
• Short & Long Term Disability
• Pre-partum, maternity, parental and medical leave
• Critical Illness Insurance
• Mental Health Wellness Program
• Wellness Incentive Program
• Retirement Savings Programs with company match
• Paid Time Off
• 14 Annual Holidays
• Tuition Assistance
• Employee Resource Groups

We offer competitive compensation with bonus opportunity tied to company performance, along with room to enhance your skills through ongoing learning and broad technological opportunities. Achieving work-life balance is a priority, complemented by team activities, fostering an environment rooted in equity, inclusion, and collaboration, that is reflected in both our culture and our work.

Trend Micro Canada has been recognized as one of the National Capital Region's Top Employers. If you're curious to learn more, click the link below to discover why joining Trend Micro could be the perfect career move for you: Trend Micro Top Employer

Be Passionate. Be Innovative. Be a Trender.

No sponsorship will be provided for work permit applications or renewals for this position now or in the future.

At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Key skills/competency

• Cybersecurity
• AI-Powered Platforms
• Cloud Computing (AWS, Azure, GCP)
• Technical Sales / Pre-Sales
• Solution Architecture
• Customer Engagement
• Threat Detection & Response (XDR, SIEM)
• Networking & IT Modernization
• Public Speaking & Presentations
• API Integrations & Scripting