Sr. Solutions Engineer
TrendAI · United States
- Hybrid
- Full-time
- $150,000 / year
- United States
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Job highlights
- Serve as primary technical advisor to enterprise clients.
- Develop deep understanding of customer needs.
- Lead impactful demos and technical storytelling.
- Collaborate with internal teams for customer success.
- Maintain deep knowledge of platform capabilities.
About the role
About TrendAI™
TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk. At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future. AI Fearlessly.Position Summary
Trend Micro is seeking a Senior Solutions Engineer who is passionate about cybersecurity and AI-powered platforms, thrives in direct customer engagement, and excels at helping organizations solve complex challenges. In this role, you will partner closely with leaders across Solutions Engineering, Product, Channel, Marketing, and Customer Success to guide customers along their security journey while expanding the reach of our platform. As a trusted technical advisor, you will influence outcomes across the entire customer lifecycle by retaining, expanding, and acquiring business through expert guidance, compelling demos, and strategic consultation. You will serve as the bridge between customer needs and platform capabilities, powering long-term value, adoption, and advocacy. We are looking for individuals who embody humility, hunger, and people-smart instincts. Successful candidates will bring energy into every interaction and thrive in front of customers.Responsibilities
- Serve as the primary technical advisor for enterprise customers and prospects, guiding them through the evaluation, adoption, and expansion of our cybersecurity platform.
- Develop a deep understanding of customer goals, challenges, and security requirements to align platform capabilities with meaningful outcomes.
- Lead impactful demos, presentations, and technical storytelling that clearly articulate value and build confidence across technical and executive audiences.
- Build and maintain trusted relationships with strategic partners to accelerate revenue and broaden market reach.
- Represent the company as a thought leader at industry events, panels, webinars, and field engagements.
- Develop high-quality enablement content demos, videos, architectural diagrams, training assets to support internal teams and partners.
- Collaborate cross-functionally with Product, Engineering, Marketing, Channel, and Customer Success to ensure aligned execution and exceptional customer experience.
- Provide product feedback and innovation insights to Product Management based on customer needs, technical gaps, and emerging market trends.
- Lead and support Proof of Concepts (POCs) that demonstrate measurable technical and business value, ensuring alignment with stakeholder outcomes.
- Maintain deep knowledge of platform capabilities, including beta features, upcoming enhancements, and cybersecurity best practices.
- Travel within the U.S. for customer engagements, industry events, partner meetings, and strategic field initiatives.
Preferred Qualifications
- Bachelor’s degree or equivalent experience in cybersecurity, AI, cloud, networking, systems engineering, or related technical fields.
- 5+ years of experience in Solutions Engineering, Sales Engineering, or Technical Pre-Sales roles.
- Proven experience working with technical decision-makers and executives in enterprise environments.
- Strong understanding of public cloud technologies (AWS, Azure, GCP).
- Broad technical acumen across cybersecurity, cloud architecture, networking, AI, risk visibility, and IT modernization.
- Experience designing/architecting solutions in on-premises, hybrid, and cloud-native environments.
- Ability to rapidly learn modern technologies and thrive in a fast-evolving cybersecurity landscape.
- Excellent communication and presentation skills with the ability to present to a variety of external audiences, including C-level executives.
- Proven experience and passion for public speaking, live demos, and customer education.
Bonus Qualifications
- Experience working in fast-paced SaaS or cybersecurity startup environments.
- Familiarity with XDR, SIEM, CSPM, CNAPP, or modern detection/security posture technologies.
- Hands-on experience with API integrations, scripting, automation, or lightweight coding (Python, Bash, PowerShell).
- Experience delivering executive briefings, architecture workshops, or security maturity assessments.
- Background in SOC operations, threat hunting, or incident response.
- Experience working with or enabling MSSPs, GSIs, or Channel Partners.
- Knowledge of compliance frameworks (SOC2, NIST, ISO 27001, PCI, HIPAA).
- Strong technical storytelling ability translating complex concepts into clear value for customers.
- Enthusiasm for mentoring, teaching, and knowledge sharing across internal teams.
- AI technology experience, such as applying AI/ML to cybersecurity workflows, leveraging LLMs or agentic AI for automation, or working with AI-driven detection and analytics systems.
Preferred Certifications
- CISSP, CEH, CCSP, Security+, CySA+, CISM, CISA, or other ISACA certifications.
- AWS Solutions Architect, Azure Architect, or GCP Professional Cloud Architect.
- Kubernetes, DevOps, or Cloud Security specialization certifications.
What Top Candidates Love About This Role
- High-impact visibility across customers, partners, and internal leadership.
- Opportunity to influence product direction through real customer insights.
- Frequent customer-facing engagements with both technical and executive audiences.
- Work with innovative cybersecurity and AI-powered technologies to shape the future of enterprise security.
- A collaborative, humble, hungry, and smart team culture that values innovation and customer outcomes.
- Mission-driven work enabling customers to strengthen their security posture and achieve their goals using our platform.
What We Offer You
You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family. Here some of the top-rated benefits that employees enjoy today: Comprehensive health benefits and paid time off package Pre-partum, maternity, parental, medical leave and adoption assistance Mental Health Wellness Program & Annual Wellness Incentive 401(k) with company match Pet Insurance Collaborative and innovative culture We are committed to fostering a professional, respectful, and inclusive work environment that promotes collaboration and high performance. We value diverse backgrounds and perspectives and welcome candidates who bring unique strengths and experiences. If you’re excited about this role and believe you can contribute and grow with us, we encourage you to apply. Be Passionate. Be Innovative. Be a Trender.Key skills/competency
- Senior Solutions Engineer
- Cybersecurity
- AI Platforms
- Customer Engagement
- Technical Advisor
- Platform Capabilities
- Enterprise Solutions
- Cloud Technologies
- Risk Visibility
- IT Modernization
Skills & topics
- Senior Solutions Engineer
- Cybersecurity
- AI Security
- Technical Advisor
- Enterprise Sales
- Cloud Security
- Pre-Sales
- Trend Micro
- SaaS
- Solutions Engineering
How to get hired
- Tailor your resume: Highlight your 5+ years in Solutions Engineering and enterprise client experience, focusing on cybersecurity and AI.
- Showcase technical expertise: Emphasize your knowledge of cloud technologies (AWS, Azure, GCP) and broad cybersecurity acumen.
- Demonstrate communication skills: Prepare to present compelling technical stories and engage with C-level executives effectively.
- Express passion: Convey your enthusiasm for public speaking, live demos, and customer education in your application and interviews.
Technical preparation
Master cybersecurity and AI platform fundamentals.,Deepen knowledge of AWS, Azure, and GCP.,Practice designing hybrid and cloud-native solutions.,Prepare to demonstrate API integration and automation skills.
Behavioral questions
How do you build trust with enterprise clients?,Describe a complex challenge you helped a customer solve.,How do you present technical concepts to executives?,Share an experience influencing product direction.
Frequently asked questions
- What is TrendAI's mission as an enterprise business unit of Trend Micro?
- TrendAI's mission is to empower organizations with full AI visibility and consolidated security, driving innovation and eliminating risk while fostering a safer, more trustworthy AI-powered future.
- What are the key responsibilities of a Senior Solutions Engineer at TrendAI?
- Key responsibilities include serving as the primary technical advisor, understanding customer needs, leading demos and presentations, building partner relationships, and providing product feedback.
- What technical skills are essential for this Senior Solutions Engineer role?
- Essential technical skills include a strong understanding of public cloud technologies (AWS, Azure, GCP), broad cybersecurity acumen, and experience with AI and networking.
- Does TrendAI offer sponsorship for work permits for this role?
- No, this position does not offer sponsorship for work permit applications or renewals. Candidates must be authorized to work in the U.S. without employment-based visa sponsorship.
- What kind of team culture can I expect at TrendAI?
- You can expect a collaborative, humble, hungry, and smart team culture that values innovation, customer outcomes, and a mission-driven approach to security.
- What are the preferred qualifications for the Senior Solutions Engineer position?
- Preferred qualifications include a Bachelor's degree or equivalent experience, 5+ years in Solutions Engineering, experience with technical decision-makers, and strong public cloud knowledge.
- Are there any bonus qualifications that would make a candidate stand out?
- Bonus qualifications include experience in SaaS startups, familiarity with XDR/SIEM/CSPM/CNAPP, hands-on scripting/automation, experience with executive briefings, SOC operations, or AI technology.
- What is the work arrangement for the Senior Solutions Engineer role?
- The role is primarily remote, with the ideal candidate located in the Sunbelt region of Texas. Travel within the U.S. for customer engagements is also required.
- How does TrendAI support employee growth and development?
- TrendAI fosters a collaborative and innovative culture, offers opportunities to influence product direction, and provides comprehensive benefits including health, leave, and wellness programs.
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