Cloud Operations Senior Tools Engineer
@ Trek Bicycle

Bangalore, Karnataka, India
$130,000
On Site
Full Time
Posted 23 days ago

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About Cloud Operations Senior Tools Engineer

Skyhigh Security, part of Trek Bicycle, is a dynamic, fast-paced cloud company and industry leader in security. Our mission is to protect data with modern cloud solutions and simplicity. We embrace a hybrid work model with flexibility, learning, and transparency at our core.

Role Overview

The Cloud Operations Senior Tools Engineer is responsible for administering, customizing, and optimizing Atlassian tools, primarily Jira, Jira Service Management (JSM), and Confluence. The role involves collaborating with cross-functional teams to enhance workflows, automate processes, and integrate with CI/CD pipelines and ITSM platforms.

Key Responsibilities

  • Administer, configure, and maintain Atlassian Jira, JSM, and Confluence.
  • Design workflows, dashboards, automation rules, and reporting solutions.
  • Collaborate with IT and business teams for enhanced tool functionality.
  • Integrate Jira with CI/CD pipelines, monitoring systems, and ITSM tools.
  • Troubleshoot issues and develop scripts using Groovy, Python, or Shell.
  • Maintain documentation for workflows, configurations, and best practices.
  • Stay updated with Atlassian’s latest features and industry trends.

Qualifications

5 to 8 years of experience in Atlassian tools administration, especially with Jira and JSM. Proficiency in scripting languages, cloud integrations (AWS, Azure, OCI), and automation/infrastructure-as-code tools like Ansible and Terraform is required. Excellent analytical, communication, and collaboration skills are essential.

Preferred Qualifications

  • Atlassian Certifications (Jira Administrator, JSM Administrator).
  • Experience with ITIL practices and Service Management workflows.
  • Familiarity with monitoring tools such as PagerDuty and Grafana.
  • Knowledge of containerization and orchestration tools e.g. Docker, Kubernetes.
  • Understanding of security tools and best practices.

Company Benefits and Perks

A variety of benefits including flexible work hours, social programs, comprehensive medical coverage, retirement plans, paid time off, and parental leave are offered. The inclusive environment supports community involvement and personal growth.

Key skills/competency

  • Atlassian
  • Jira
  • JSM
  • Confluence
  • Automation
  • Scripting
  • CI/CD
  • Cloud Integration
  • Workflow
  • Security
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How to Get Hired at Trek Bicycle

🎯 Tips for Getting Hired

  • Research Trek Bicycle's culture: Review their mission and employee testimonials.
  • Customize your resume: Tailor it with Atlassian skills.
  • Emphasize cloud expertise: Highlight proven CI/CD and scripting experience.
  • Prepare for technical interviews: Practice workflow and integration scenarios.

📝 Interview Preparation Advice

Technical Preparation

Review Jira configuration fundamentals.
Practice scripting in Groovy and Python.
Study CI/CD integration techniques.
Learn cloud platform integration basics.

Behavioral Questions

Describe a challenging project experience.
Explain teamwork during IT integration.
Discuss problem-solving in high-pressure scenarios.
Illustrate adaptability in dynamic work environments.

Frequently Asked Questions