Technical Customer Support Manager (m/w/d)
Trayport · Vienna, Austria
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- On site
- Full-time
- €55,000 / year
- Vienna, Austria
Job highlights
- Manage technical relationships with clients.
- Provide technical consultancy and support.
- Support financial institutions and traders.
- Experience with Linux and Python preferred.
- Late shift coverage for trading hours.
About the role
About the Role
As a Technical Customer Support Manager at Trayport, you will be a vital member of our Technical Client Management team, providing exceptional support to our demanding and quality-conscious clients. This client-facing role involves daily interaction, offering support and guidance, and resolving issues within business-critical production environments. You will own the technical relationship with your clients, ensuring they derive maximum value from our services.
Responsibilities
- Serve as the primary point of contact for assigned clients, cultivating and managing the technical relationship.
- Provide high-level technical consultancy to clients and internal stakeholders, including product configuration and training.
- Actively contribute to internal projects and company initiatives, helping to improve team processes and policies.
- Deliver professional and efficient technical support to high-profile financial institutions, traders, interdealer brokers, and exchanges.
- Ensure all requests are handled in a professional, disciplined, efficient, and process-oriented manner.
The Person
You are a highly motivated and skilled individual with a proven track record in technical customer service. You possess strong analytical and problem-solving abilities, coupled with excellent communication and interpersonal skills. Fluency in both German and English (written and spoken) is essential. Ideally, you also have experience with basic system operations and familiarity with Linux system environments and troubleshooting (including log file analysis). Knowledge of shell scripting and programming (Python) is a plus. Candidates with a Windows background will be considered, but must be willing to learn Linux. As a key member of the Technical Client Success team, you will cover the late shift (10:00 - 18:00) to provide dedicated technical guidance and issue resolution during critical afternoon trading hours.
What We Offer
- A unique opportunity to immerse yourself in the exciting world of FinTech and develop your knowledge of commodities trading.
- Comprehensive product, market, client, and technology exposure, opening up numerous development opportunities within the team and across the organization.
- The chance to support leading organizations in the energy and finance industries.
- A stimulating, fast-paced and collaborative work environment with a supportive team.
- Regular company events to foster networking and team building.
- The opportunity to work for a successful and growing company where you are a valued contributor.
As per the collective agreement, the minimum salary for this position is €45,738. However, we are willing to pay more based on experience and qualifications. Trayport is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.
Key skills/competency
- Technical Customer Support
- Client Relationship Management
- Technical Consultancy
- Financial Institutions Support
- Linux System Operations
- Troubleshooting
- Log File Analysis
- Python Scripting
- German Language Fluency
- English Language Fluency
Skills & topics
- Technical Customer Support Manager
- Customer Support
- Client Management
- FinTech
- Commodities Trading
- Linux
- Python
- German
- English
- Technical Support
How to get hired
- Tailor your resume: Highlight your experience in technical customer service, client relationship management, and specific technologies like Linux and Python. Emphasize your German and English language skills.
- Craft a compelling cover letter: Express your enthusiasm for FinTech, commodities trading, and supporting leading financial institutions. Clearly articulate how your skills align with the role's responsibilities and requirements.
- Prepare for technical questions: Be ready to discuss your experience with system operations, Linux troubleshooting, log file analysis, and shell scripting or Python. For Windows background candidates, prepare to discuss your willingness to learn Linux.
- Showcase your communication skills: During interviews, demonstrate your analytical and problem-solving abilities, as well as your excellent interpersonal and client-facing communication skills.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary responsibility of a Technical Customer Support Manager at Trayport?
- The primary responsibility of a Technical Customer Support Manager at Trayport is to serve as the main technical point of contact for assigned clients, manage their technical relationship, and ensure they derive maximum value from Trayport's services. This includes providing high-level technical consultancy and resolving issues within business-critical production environments.
- What are the essential language requirements for the Technical Customer Support Manager role at Trayport?
- Fluency in both German and English, written and spoken, is essential for the Technical Customer Support Manager role at Trayport. This is crucial for effective communication with clients and internal stakeholders.
- What technical skills are preferred for this Technical Customer Support Manager position?
- Preferred technical skills include experience with basic system operations, familiarity with Linux system environments and troubleshooting (including log file analysis), and knowledge of shell scripting and programming (Python). Candidates with a Windows background are considered but must be willing to learn Linux.
- What is the work schedule for the Technical Customer Support Manager at Trayport?
- The Technical Customer Support Manager will cover the late shift, from 10:00 to 18:00. This schedule is designed to provide dedicated technical guidance and issue resolution during critical afternoon trading hours.
- What kind of industries does Trayport serve, and what exposure will I gain as a Technical Customer Support Manager?
- Trayport primarily supports leading organizations in the energy and finance industries, including high-profile financial institutions, traders, interdealer brokers, and exchanges. As a Technical Customer Support Manager, you will gain comprehensive exposure to commodities trading, product configuration, market dynamics, client needs, and technology.
- What is the minimum salary for this Technical Customer Support Manager position at Trayport?
- The minimum salary for this position, as per the collective agreement, is €45,738. Trayport is willing to offer a higher salary based on the candidate's experience and qualifications.
- Does Trayport offer opportunities for career development for a Technical Customer Support Manager?
- Yes, Trayport offers numerous development opportunities. The role provides comprehensive exposure to products, markets, clients, and technology, which can lead to growth within the Technical Client Success team and across the organization.