Customer Service Representative
Traveling with Michaila
Job Overview
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.
Job Description
About Traveling with Michaila
We are seeking a customer-focused Customer Service Representative to support clients through a dedicated advisor-led service model. In this role, you will assist customers by providing guidance, coordinating details, and ensuring a smooth, organized experience from start to finish.
You will work closely with assigned advisors to help manage client requests, answer questions, and provide timely updates related to planning, scheduling, and confirmations. This position is fully remote and well suited for someone who enjoys helping others, staying organized, and delivering high-quality customer service in a structured environment.
What You'll Do as a Customer Service Representative
- Support customers through their assigned advisor
- Respond to inquiries and provide accurate information
- Assist with scheduling, confirmations, and follow-ups
- Maintain clear communication and accurate client records
What We're Looking For
- Strong communication and customer service skills
- Attention to detail and comfort working remotely
- Reliable, professional, and tech-comfortable
Why This Role Stands Out
- Fully remote position
- Training and ongoing support provided
- Opportunity to grow within a supportive team
Key skills/competency
- Customer Service
- Client Support
- Communication Skills
- Attention to Detail
- Remote Work
- Scheduling
- Travel Coordination
- Problem Solving
- Data Entry
- Professionalism
How to Get Hired at Traveling with Michaila
- Research Traveling with Michaila's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume for remote customer service: Highlight experience in virtual support, client coordination, and CRM tools, using keywords from the job description.
- Showcase your organizational skills: Provide specific examples of how you've managed schedules, maintained records, and ensured smooth processes in past roles.
- Prepare for behavioral questions: Be ready to discuss situations where you demonstrated strong communication, problem-solving, and attention to detail in a customer-facing capacity.
- Emphasize your tech comfort: Mention familiarity with various communication and scheduling platforms, crucial for a fully remote customer service representative role.
Frequently Asked Questions
Find answers to common questions about this job opportunity
Explore similar opportunities that match your background