Job Overview
Job TitleSenior Customer Engagement Analyst
Job TypeFull Time
Offered Salary$75,000
LocationChicago, IL
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Job Description
About TransUnion
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.What You'll Bring
- Ability to translate technical and functional requirements and collaborate with technical counterparts.
- Can explain technical concepts in layman's terms to a non-technical audience.
- Strong problem solving skills and ability to act decisively in a fast-paced, frequently changing environment.
- Proven ability to work independently, manage simultaneous assignments and effectively prioritize workload with competing priorities.
- Bachelor’s degree and relevant work experience, preferably in the Financial Services industry.
- Excellent communication and interpersonal skills.
- Internal and external customer facing experience.
- Familiarity working with data.
- Experience in the credit reporting, financial services or direct marketing industry is preferred.
- ETL Knowledge.
Impact You'll Make
- Contribute to the full system lifecycle including client and sales engagement, requirements gathering, review the fulfillment of the solution, & coordinate resources for fulfillment.
- Assist the technical team with developing an end-to-end processing solution that includes design, setup, test, delivery, and documentation.
- Validate batch fulfillment system setup and output based on requirements from the customer, which also includes direct customer communication to audit the results.
- Analyze and interpret how industry changes will affect program execution, fulfillment, and solution delivery.
Key skills/competency
- Customer Engagement
- Senior Analyst
- Financial Services
- Credit Reporting
- Data Analysis
- ETL
- Problem Solving
- Communication
- Requirements Gathering
- Solution Delivery
How to Get Hired at TransUnion
- Tailor your resume: Highlight experience in financial services, data analysis, and customer engagement. Quantify achievements where possible.
- Craft a compelling cover letter: Express your understanding of TransUnion's mission and how your skills align with the Senior Customer Engagement Analyst role.
- Prepare for technical questions: Be ready to discuss your experience with ETL, data interpretation, and problem-solving in fast-paced environments.
- Showcase communication skills: Prepare examples of how you've translated technical concepts for non-technical audiences and managed customer relationships.
- Research TransUnion: Understand their commitment to innovation, data security, and customer-centric solutions.
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