Assistant Skills Data Analyst

About the Role: Assistant Skills Data Analyst

The Assistant Skills Data Analyst in the Operations Training and Skills Development (OTSD) team at Transport for London will play a crucial role in maintaining the integrity and accuracy of data. This data is vital for generating critical insights into the delivery of safety-critical training for operational teams. This position is fundamental to supporting data-driven decisions and planning, ultimately enhancing training effectiveness and ensuring compliance with key performance indicators (KPIs).

Key Responsibilities

• Produce accurate, consistent, and reliable data related to safety-critical training programs to support informed decision-making and regulatory compliance.
• Coordinate data requirements by engaging with the OTSD team, operational teams, and senior management to clearly understand and document data needs, ensuring alignment with organizational goals.
• Assist in maintaining data integrity through regular audits and validation processes to identify and resolve discrepancies, thereby ensuring high data trustworthiness.
• Support the maintenance and enhancement of databases and systems used for tracking and reporting training performance, ensuring they are efficient and user-friendly.
• Produce clear, accurate, and actionable reports on training outcomes based on predefined formats and guidelines to facilitate informed decision-making.
• Identify data patterns and contribute observations that support improvements to training delivery and operational outcomes.
• Track and report on KPIs related to training programs, ensuring alignment with organizational standards and highlighting areas for potential enhancement.
• Provide user support by explaining reports and data outputs to stakeholders, ensuring clarity and effective utilization of information.
• Assist with system improvements by supporting IT and data teams in maintaining and enhancing tools to meet current business requirements.
• Participate in process improvement activities by identifying routine issues and proposing updates to standard procedures and workflows.

Skills, Knowledge and Experience

Skills

• Understanding of data analysis tools and software, including Excel, Power BI, or similar platforms.
• Analytical and problem-solving skills, with keen attention to detail and accuracy.
• Ability to manage multiple tasks and projects within tight deadlines.
• Accurately follow processes and procedures.

Knowledge

• Understanding of data analysis principles, particularly in safety-critical or operational contexts.
• Familiarity with Transport for London’s operational and training frameworks (desirable).
• Understanding of data governance, security, and compliance best practices.
• Microsoft Excel: knowledge in using formulas for data analysis and pivot tables.
• Understanding of TfL's governance arrangements.

Experience

• Experience of maintaining KPI dashboards.
• Track record of working with large datasets and ensuring data accuracy.
• Demonstrated ability to collaborate with diverse teams and stakeholders.

Equality and Diversity

Transport for London is deeply committed to equality, diversity, and inclusion, aiming to represent the city it serves to foster innovation and efficiency. The goal is to make recruitment as inclusive as possible. As a disability confident employer, TfL guarantees an interview to any disabled candidate who meets all essential criteria. Anonymizing software is used to remove identifying information from CVs and cover letters, ensuring a fair process.

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include:

• Final salary pension scheme.
• Free travel for you on the TfL network.
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket.
• 30 days annual leave plus public and bank holidays.
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow.
• Private healthcare discounted scheme (optional).
• Tax-efficient cycle-to-work programme.
• Retail, health, leisure, and travel offers.
• Discounted Eurostar travel.

Application Process

Applicants are advised to carefully consider the skills, knowledge, and experience outlined in the advert and ensure these are covered in their CV and cover letter. PDF format is preferred, and applicants should not include any photographs or images.

Vetting Process

At Transport for London, safety, trust, and fairness are central to their recruitment process. The Vetting Charter explains the checks carried out before joining, ensuring a safe, inclusive, and reliable network. Applicants are asked to provide honest and accurate information for a smooth application process. If information doesn’t match or cannot be verified, the application may not proceed, but transparent communication is guaranteed throughout.

Key skills/competency

• Data Integrity
• Data Analysis
• Reporting
• KPI Tracking
• Stakeholder Engagement
• Excel
• Power BI
• Database Management
• Problem-Solving
• Process Improvement