Remote Scheduler - United Kingdom

About the Remote Scheduler - United Kingdom Role

DataForce is actively seeking a highly motivated Remote Scheduler to operate from the United Kingdom. This crucial freelance/independent contractor role focuses on coordinating recording sessions for a data collection project based in London, United Kingdom. As a Remote Scheduler, you will be instrumental in ensuring the smooth execution of the project by efficiently scheduling and managing appointments with participants, and consistently meeting project deadlines.

You will serve as the initial point of contact for study participants, communicating with potential candidates via phone and email. Your responsibilities include screening participants against specified criteria, scheduling sessions based on their availability, and providing timely responses to pre-study inquiries. Additionally, you will conduct follow-ups to encourage attendance and minimize no-shows, playing a vital role in participant engagement.

Work Responsibilities

• Screening applicants through phone calls and scheduling appointments according to their availability.
• Managing the daily schedule and efficiently finding replacement participants in cases of cancellations.
• Sending clear emails to candidates, guiding them through the document signing process and briefly explaining the study's purpose.
• Sending timely reminders to candidates to significantly minimize no-shows.
• Answering candidates' inquiries via email and calls or redirecting them to the appropriate contact as needed.
• Providing essential logistics information to participants.
• Filling the session schedule days in advance and accurately reflecting project changes in scheduling, resource planning files, and study documentation.
• Communicating and coordinating effectively with the project team on a daily basis to ensure all information is up-to-date.

Work Requirements

• Native fluency in English (UK) is essential.
• Proficient computer skills for tasks such as data entry, report generation, and schedule creation and management.
• Exceptional organizational skills are required.
• Must be extremely detail-oriented, highly flexible, and capable of quickly shifting focus as priorities change.
• Access to a reliable computer/laptop, a headset, and a stable internet connection for project work.
• Outstanding customer service and excellent communication skills, encompassing phone, email, and electronic media.
• Demonstrated experience working effectively within a team environment.
• Readiness to provide comprehensive support to moderators, project coordinators, and managers to achieve project goals.

About TransPerfect and DataForce

DataForce by TransPerfect is an integral part of the TransPerfect family of companies, recognized as the world’s largest provider of language and technology solutions for global business, with a vast network of offices in over 100 cities worldwide.

We specialize in delivering high-quality data for Human-Machine Interaction to some of the most prestigious technology companies globally. Our department is dedicated to the gathering, enrichment, and processing of data for Machine Learning across various AI domains.

To learn more about DataForce, please visit us at https://www.transperfect.com/dataforce.

Key skills/competency

• Scheduling
• Participant Management
• Communication Skills
• Organizational Skills
• Detail-Oriented
• Customer Service
• Data Entry
• Flexibility
• Problem-Solving
• Team Collaboration