Remote Scheduler Turkish

Remote Scheduler Turkish at TransPerfect

DataForce by TransPerfect is actively seeking a highly motivated Remote Scheduler Turkish to join our team. This freelance / independent contractor role is perfect for individuals based in the USA with native fluency in Turkish and advanced English skills, who are looking to contribute to exciting data collection projects for leading technology companies.

As a Remote Scheduler Turkish, you will play a crucial role in ensuring the smooth execution of our data collection projects. Your primary responsibility will involve efficiently scheduling and managing recording sessions, acting as the primary point of contact between our team and project participants. You'll be instrumental in meeting project deadlines by meticulously coordinating appointments and responding to participant inquiries.

Work Responsibilities

• Screening potential applicants through phone calls and scheduling appointments based on their availability and defined criteria.
• Managing daily schedules, including finding replacement participants promptly in case of cancellations to maintain project flow.
• Composing and sending informative emails to guide candidates through document signing and explaining the study's purpose.
• Implementing proactive reminder strategies to candidates to significantly minimize no-shows for scheduled sessions.
• Addressing candidates' inquiries via email and phone calls, or effectively redirecting complex questions to the appropriate team members.
• Providing essential logistics information to participants, ensuring they are well-prepared for their sessions.
• Maintaining the session schedule days in advance and accurately reflecting all project changes in scheduling, resource planning files, and study documentation.
• Engaging in daily communication and coordination with the project team to ensure all information is current and aligned.

Work Requirements

• Native fluency in Turkish is essential for effective communication with participants.
• Advanced English language skills are required for internal communication and documentation.
• Proficiency in computer skills, including data entry, report generation, and efficient schedule creation and management.
• Demonstrated strong organizational skills to handle multiple tasks and maintain structured workflows.
• An exceptional level of detail-orientation, flexibility, and the ability to quickly adapt focus to shifting priorities.
• Reliable personal equipment, including a computer/laptop, a headset, and a stable internet connection, is mandatory for project work.
• Outstanding customer service capabilities and excellent communication skills across phone, email, and other electronic media.
• Proven experience working effectively within a team environment.
• A proactive approach to supporting moderators, project coordinators, and managers in achieving project goals.

Key skills/competency

• Turkish Fluency
• English Proficiency
• Scheduling
• Customer Service
• Data Entry
• Organizational Skills
• Communication Skills
• Detail-Oriented
• Team Collaboration
• Project Coordination