Remote Scheduler

Work Location & Engagement

This Remote Scheduler position is a freelance / independent contractor role, working remotely from Australia. The expected work schedule is approximately 4-8 hours per day, 5 days a week, including 2 days (16 hours) of remote training. The estimated project duration is 3-4 weeks, depending on the assigned tasks, with an expected start date in late February / early March.

Role Overview

DataForce is actively seeking a highly motivated Remote Scheduler to facilitate recording sessions for one of our critical Data Collection projects based in Sydney, Australia. As a Remote Scheduler, you will be instrumental in ensuring the smooth execution of the project, efficiently managing participant appointments, and meeting project deadlines. You will primarily communicate with potential participants via phone or email, conduct screenings based on defined criteria, and schedule them according to their availability. Furthermore, you will be responsible for addressing pre-study inquiries and conducting follow-ups to encourage attendance and minimize no-shows. This role serves as the initial point of contact between our team and study participants.

Key Responsibilities

• Screening applicants through phone calls and scheduling appointments based on their availability.
• Managing the daily schedule and proactively finding replacement participants in case of cancellations.
• Sending essential emails to candidates, guiding them through the document signing process and briefly explaining the study's purpose.
• Sending timely reminders to candidates to significantly minimize no-shows.
• Responding to candidates' inquiries via email and calls, or efficiently redirecting them as needed.
• Providing clear logistics information to participants.
• Ensuring the session schedule is filled days in advance and accurately reflecting project changes in scheduling, resource planning files, and study documentation.
• Communicating and coordinating with the project team daily to maintain up-to-date information flow.

Required Skills & Qualifications

• Native fluency in English (Australia) is essential.
• Proficiency in computer skills for tasks such as data entry, report generation, schedule creation, and management.
• Excellent organizational skills are paramount.
• Must be extremely detail-oriented, flexible, and capable of shifting focus quickly.
• Possession of a personal computer/laptop, headset, and a stable internet connection for work purposes.
• Outstanding customer service and excellent communication skills, encompassing phone, email, and electronic media.
• Demonstrated experience working effectively in a team environment.
• Ability to support moderators, project coordinators, and managers in achieving project goals.

About TransPerfect DataForce

DataForce by TransPerfect is a division of the TransPerfect family of companies, recognized as the world’s largest provider of language and technology solutions for global business, with a presence in over 100 cities globally. We specialize in providing high-quality data for Human-Machine Interaction to leading technology companies worldwide. Our department is dedicated to gathering, enriching, and processing data for Machine Learning across various AI domains.

Key skills/competency

• Scheduling & Coordination
• Participant Screening
• Customer Communication
• Data Entry & Management
• Organizational Skills
• Detail Orientation
• Problem-Solving (Cancellations)
• Email Management
• Phone Communication
• Team Collaboration