Onsite Project Moderator
TransPerfect
Job Overview
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Job Description
Onsite Project Moderator at TransPerfect
DataForce by TransPerfect is seeking an Onsite Project Moderator with idiomatic fluency in English (Australia) to join our team for a new data collection project starting in March 2026 in Sydney. As our Onsite Project Moderator, you will be working out of our Sydney office, assisting and guiding participants in a new study involving an AI virtual assistant and ensuring the proper execution of study requirements.
This is an exciting opportunity to be part of an innovative project to improve Artificial Intelligence technology.
Role Summary
The Onsite Project Moderators will work in pairs, moderating user sessions, guiding participants along the recording process, and providing updates to members of the production team. They will also handle basic troubleshooting of data collection technology as needed. We are looking for individuals with excellent communication skills who are diligent, detail-oriented, and able to work independently.
Work Responsibilities
- Understand project provided documentation to assist participants
- Interact with participant and lead them through data collection projects
- Acknowledge and resolve participants’ issues, escalate unsolved issues
- Capture data for the assigned project aiming to reach the targeted daily goal
- Using Client tools to collect and track data
- Convey session details to the Project Manager and Production team
- Communicate and coordinate with the project team
- Interact with various hardware & software
Work Requirements
- Available to work onsite in Sydney
- Idiomatic fluency in English (Australia)
- Available to work 8h/day for the duration of the project
- Strong technical skills, especially with iOS and MacOS
- Excellent oral communication skills (Ability to lead a conversation on different casual topics)
- Detail-oriented with a knack for problem-solving
- Able to work flexibly and adapt to changing scenarios
Preferred Work Requirements
- Experience in moderation, facilitation or similar roles
Key skills/competency
- Project Moderation
- Data Collection
- Participant Guidance
- AI Virtual Assistant
- Troubleshooting
- Communication Skills
- Detail-Oriented
- Problem-Solving
- iOS/MacOS
- English (Australia) Fluency
How to Get Hired at TransPerfect
- Research TransPerfect's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight data collection, moderation, and technical support experience for the Onsite Project Moderator role.
- Showcase communication skills: Emphasize excellent oral communication and participant interaction abilities during interviews.
- Prepare for technical aspects: Demonstrate proficiency with iOS/MacOS and basic troubleshooting skills for the AI project.
- Highlight problem-solving: Share examples of handling participant issues and adapting to changing scenarios effectively.
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