IT Service Analyst

About TransLink

A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region's world-envied quality of life. Together, we connect the region and enhance its livability by providing a sustainable transit and transportation network, embraced by our communities and people.

At TransLink, we are dedicated to building a workforce that reflects the diversity of the communities in which we live. We’re committed to fostering an inclusive, equitable and accessible workplace, recognizing the unique value and skills every individual brings.

Looking for a great place to work where your contributions are valued and you can make a difference in a vibrant city? At TransLink, one of BC’s Top Employers, you'll help make Metro Vancouver a better place to live, built on transportation excellence. Put your future in motion!

Responsibilities

The IT Service Analyst is responsible for designing, developing, and analyzing IT service management governance, processes, and standards in support of the successful delivery and continuous improvement of IT services to customers. This includes designing and developing IT service management processes and driving for continuous improvement. You will liaise with customers and BTS staff to define, develop, renew, and maintain Service Level Agreements. You will establish reporting mechanisms and techniques, conduct in-depth analysis, and report on IT service management processes. Additionally, you will provide service support expertise to BTS staff and promote awareness of IT service management processes. You will also perform the role of functional lead for service management projects.

Qualifications

EDUCATION

• Diploma in Computer Science from a recognized institute of technology, including courses in business/systems analysis and the use of development tools.
• Certifications in both ITIL Foundations and process improvement methodologies are required.

Experience

• Requires three and a half (3.5) years of recent experience in information technology in a large enterprise environment, including two (2) years in an IT service management environment designing, transitioning, operating, and improving services.
• A further period of up to six (6) months in the position is required to become familiar with assigned TransLink enterprise information systems, policies, procedures, environment, and its user requirements.

Other Information

Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience to be invited into the selection process. A standard interview format will be used, including general, scenario, and behavioral descriptive interview questions.

Work Schedule: 37.5 hours per week.

Employment Type: This is a full-time temporary position for seven (7) months.

Work Designation: Remote. This position offers the ability to work predominantly in a remote capacity within B.C. The business will request onsite presence at times for operational reasons.

Rate of Pay: Salary $8,236 - $9,896 per month. (Actual salary offered will be commensurate with education, experience, and internal parity).

The Total Compensation Package includes Extended Health, Transit Pass, and enrollment in the Public Service Pension Plan upon eligibility. Focus on your development through training and mentorship programs. Enjoy a variety of health and wellness programs, including access to gym facilities. Speak to us to know more about what we offer.

How To Apply

Please click the 'Apply' button at the top right corner of the page or go to http://www.translink.ca/careers to apply for this position and view instructions on the process.

Instructions: Please save your (1) cover letter and your (2) resume as one PDF document prior to uploading your application online.

Posting Date: April 30, 2026

Closing Date: Open until filled

Please note that only those short listed will be contacted.

Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.

Equal Employment Opportunity

TransLink is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at jobs@translink.ca.

Key skills/competency

• IT Service Management
• Service Level Agreements (SLAs)
• Process Design
• Process Improvement
• IT Governance
• IT Service Delivery
• Reporting and Analysis
• ITIL Foundations
• Customer Liaison
• Systems Analysis