Scheduler
Transdev North America · San Jose, CA
- On site
- Full-time
- $75,000 / year
- San Jose, CA
Job highlights
- Schedule transportation by answering customer calls.
- Utilize computerized systems for data entry.
- Resolve customer service complaints effectively.
- Create daily route maps for drivers.
- Work in a unionized environment with competitive pay.
About the role
Scheduler - Transdev North America
Transdev in San Jose, CA is hiring a Scheduler to intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety.
Position Details
This is a CBA Position, subject to the Collective Bargaining Agreement.
Compensation
- Starting pay: $32.78 per hour (Union Collective Bargaining Agreement Pay Rate)
- Progression to $37.42 over 5 years.
Benefits Include
- Vacation: 1 week (40 hours) after 1 year, 2 weeks (80 hours) after 2 years, 3 weeks (120 hours) after 5 years, 4 weeks (160 hours) after 20 years.
- Paid Sick Leave: 5 days accrued per year of employment.
- 10 paid company holidays.
- Medical, dental & vision benefits available after 60 calendar days for full-time employees.
- All benefits are subject to Union Collective Bargaining Agreement.
Key Responsibilities
- Answer customer calls and input ride information using a computerized scheduling system.
- Enter new customer information and changes into the system.
- Data entry into spreadsheets and databases.
- Communicate late vehicle service and verify “No Shows” with customers.
- Resolve service-related complaints.
- Create daily route maps of reservations for drivers.
- Perform other duties as required.
Qualifications
- High school diploma or GED required.
- 2 years reservationist or customer service experience.
- Computer literate.
- Excellent communication and listening skills.
- Must be able to work shifts or flexible schedules as needed.
- Subject to DOT drug testing and physical if applicable.
Physical Requirements
- 100% of the job is indoors in air-conditioned or well-ventilated facilities.
- Sit, type, and look at a computer screen for extended periods (up to 6–8 hours per day).
- Push and pull objects up to 50 pounds occasionally.
- Lift material weighing up to 50 lbs. with or without assistance.
- Occasionally bend, kneel, or crouch to access files or equipment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed, please contact HR.TalentAcquisition@transdev.com.
Drug-Free Workplace
- Transdev maintains a drug-free workplace.
- Applicants must be eligible to work in the United States without requiring sponsorship now or in the future.
- Successfully pass a pre-employment drug screen.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver mobility solutions. Transdev U.S. employs 32,000 team members across 400 locations, maintaining over 17,000 vehicles. As a leader in mobility operating in 19 countries, Transdev is driven by its purpose to empower freedom of movement through safe, reliable, and innovative solutions.
Key skills/competency
- Customer Service
- Scheduling Systems
- Data Entry
- Communication Skills
- Problem-Solving
- Computer Literacy
- Time Management
- Adaptability
- Teamwork
- Attention to Detail
Skills & topics
- Scheduler
- Customer Service
- Transportation
- Scheduling
- Dispatch
- Call Center
- Data Entry
- Route Planning
- Customer Relations
- Unionized Environment
How to get hired
- Tailor your resume: Highlight customer service and scheduling experience. Use keywords from the job description like 'customer calls', 'computerized scheduling system', and 'data entry'.
- Craft a compelling cover letter: Express your dedication to safety and customer service, aligning with Transdev's values. Mention your computer literacy and communication skills.
- Prepare for interviews: Be ready to discuss your experience resolving customer complaints and managing flexible schedules. Emphasize your ability to work independently and as part of a team.
- Understand the CBA: Familiarize yourself with the Union Collective Bargaining Agreement, especially regarding pay progression and benefits, to show your commitment to a long-term role.
- Demonstrate computer proficiency: Be prepared to discuss your experience with various software, particularly scheduling systems, spreadsheets, and databases.
Technical preparation
Practice typing speed and accuracy.,Familiarize with scheduling software concepts.,Learn basic spreadsheet data entry.,Review GPS or mapping tools basics.
Behavioral questions
How do you handle difficult customers?,Describe a time you resolved a complaint.,How do you manage flexible schedules?,How do you prioritize tasks under pressure?
Frequently asked questions
- What is the starting pay for a Scheduler at Transdev in San Jose?
- The starting pay for the Scheduler position at Transdev in San Jose, CA is $32.78 per hour, in accordance with the Union Collective Bargaining Agreement. There is a pay progression plan to $37.42 over 5 years.
- What benefits does Transdev offer full-time Schedulers?
- Full-time Schedulers at Transdev are eligible for medical, dental, and vision benefits after 60 days of employment. Additionally, they receive paid vacation (accruing with years of service), paid sick leave, and 10 paid company holidays, all subject to the Union Collective Bargaining Agreement.
- What qualifications are needed for the Scheduler role at Transdev?
- To be considered for the Scheduler position, you need a high school diploma or GED, at least 2 years of reservationist or customer service experience, and strong computer literacy. Excellent communication and listening skills are also essential, along with the flexibility to work varied shifts.
- Is this a remote position or on-site at Transdev?
- The Scheduler position at Transdev in San Jose, CA requires 100% of the job to be performed indoors in their facilities. This indicates an on-site work arrangement, with requirements for sitting, typing, and using a computer screen for extended periods.
- How does Transdev handle reasonable accommodations for this Scheduler job?
- Transdev is committed to providing reasonable accommodations for individuals with disabilities. If you require assistance during the application or interview process for the Scheduler role, you are encouraged to contact HR.TalentAcquisition@transdev.com.
- What is Transdev's policy on drug testing for the Scheduler position?
- Transdev maintains a drug-free workplace. Applicants for the Scheduler position must be willing to undergo a pre-employment drug screen, and if applicable, a DOT drug testing and physical, in compliance with DOT Regulation 49 CFR Part 40.
- What kind of customer interaction is expected in the Scheduler role?
- The Scheduler role involves intercepting customer calls, inputting ride information, entering customer data, communicating service updates (like late vehicles), and resolving service-related complaints. Excellent communication and listening skills are crucial for these interactions.