Junior Application Support Engineer
Tradeweb
Job Overview
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Job Description
Junior Application Support Engineer at Tradeweb
We are seeking a Junior Application Support Engineer to join the Application Support team, serving as a central point of contact for technical platform support. This role involves diagnosing and facilitating production issues, assisting QA, development, and client services teams, and gaining a deep understanding of the retail fixed income marketplace.
While Tradeweb Technology jobs are fully remote, the technology hub in Jersey City, NJ, can be utilized for team meetings and collaborative efforts. Occasional travel to the Jersey City office for organizational off-sites may be recommended.
Job Responsibilities
- Provide day-to-day application level support for production incidents.
- Work closely with business and technology teams to analyze and resolve issues on the platform.
- Provide a consistently high-level of service to all customers, internal and external.
- Develop new automation application tools and maintain existing automation tools.
Qualifications
- Bachelor’s Degree completed or relevant work experience required.
- Understanding of relational databases, preferably Oracle 19.
- Knowledge of object-oriented programming, preferably Java and Perl.
- Technical knowledge of Unix and Windows operating systems.
- Demonstrated ability in scripting (Python and Bash) as well as Unix command tools.
- Understanding of Apache Tomcat, Tomee, and HTTP servers desired.
- Strong organizational and problem-solving skills.
- Good verbal and written communication skills.
- Team player and detail oriented.
- Ability to work in a fast-paced, often pressurized environment.
- Must be willing to work some evenings or weekends for production code deployments and other support needs.
Nice to Have Skills
- Continuous build and integration systems understanding (e.g., Bamboo, Gitlab CI/CD).
- Source control platforms.
- Configuration management tool like Ansible.
Key Skills/Competency
- Application Support
- Production Incidents
- Relational Databases
- Oracle 19
- Java
- Perl
- Unix
- Windows OS
- Python Scripting
- Bash Scripting
- Problem Solving
- Automation Tools
- Apache Tomcat
- HTTP Servers
- Fixed Income Market
How to Get Hired at Tradeweb
- Research Tradeweb's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your resume to highlight application support, scripting, and database skills relevant to Tradeweb's tech stack.
- Showcase problem-solving: Prepare examples demonstrating your diagnostic and issue resolution capabilities in a fast-paced environment.
- Understand fixed income: Familiarize yourself with retail fixed income market concepts, as it's a core aspect of Tradeweb's platform.
- Network effectively: Connect with current Tradeweb employees on LinkedIn for insights and potential referrals.
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