Customer Support Specialist @ Tradable Bits
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Job Details
About Tradable Bits
Tradable Bits is an award-winning tech company helping sports, music, and entertainment brands build better fan experiences. Based in Vancouver, Canada, we work with leading teams and organizations from the NBA, NHL, NFL, MLB, Live Nation, BMG, Danny Wimmer Presents and more.
Who You Are
You are a positive, solutions-oriented individual who thrives on meaningful interactions. You build authentic relationships with customers and peers, and you are proactive in problem-solving. Being a customer advocate, you also provide input towards product roadmap and growth plans.
The Role
As a Customer Support Specialist at Tradable Bits, you will:
- Master and communicate the Tradable Bits product offerings.
- Support customers by addressing product issues and inquiries.
- Manage support tickets, live chat tools, and monitor partner channels.
- Maintain and update the Tradable Help Centre content.
- Monitor NPS and customer surveys to escalate feedback.
Key Skills/Competency
Customer Support, SAAS, Tech, Troubleshooting, Communication, Problem-Solving, Ticket Management, Live Chat, Product Expertise, Reporting
Work Perks
Competitive salary; full extended health benefits; open-concept office in Mount Pleasant, Vancouver; team-oriented environment with free snacks, coffee, and drinks; flexible work options.
How to Get Hired at Tradable Bits
🎯 Tips for Getting Hired
- Customize Your Resume: Highlight customer support and SAAS experience.
- Research Tradable Bits: Understand their tech and industry focus.
- Showcase Problem-Solving: Emphasize analytical skills and proactivity.
- Prepare for Interviews: Practice addressing technical and support scenarios.