Technical Account Manager
Trace3 · Phoenix AZ or California
- On site
- Phoenix AZ or California
About the role
Who is Trace3?
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.
Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!
Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.
Ready to discover the possibilities that live in technology?
Come Join Us!
Street-Smart - Thriving in Dynamic Times
We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.
Juice - The “Stuff” it takes to be a Needle Mover
We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.
Teamwork - Humble, Hungry and Smart
We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.
JOB SUMMARY:
The Senior Technical Account Manager (TAM) serves as a trusted advisor to enterprise, commercial and federal clients bridging business objectives, IT strategy, and technology solution delivery. This role combines technical expertise, consultative sales leadership, and executive relationship management to help customers achieve business outcomes through the effective adoption of infrastructure, cloud, cybersecurity, data, AI, and emerging technology solutions.
The TAM partners with C-level executives, IT leadership, architects, engineers, and account teams throughout the customer lifecycle, leading technical strategy discussions, solution development, risk mitigation, roadmap planning, and adoption initiatives. The ideal candidate possesses extensive experience in enterprise technology environments, complex solution selling, and cross-functional leadership.
SUMMARY OF ESSENTIAL JOB FUNCTIONS:
Strategic Customer Engagement
- Act as the primary technical advisor for assigned enterprise accounts.
- Develop and maintain executive-level relationships with CIOs, CTOs, CISOs, IT Directors, and business stakeholders.
- Lead strategic technology discussions focused on digital transformation, cloud modernization, cybersecurity, AI, data analytics, networking, and infrastructure optimization.
- Translate business objectives into technical strategies, roadmaps, and solution recommendations.
Technical Leadership
- Provide technical oversight across solution design, architecture reviews, implementation planning, and operational adoption.
- Collaborate with pre-sales architects, consulting teams, managed services, and professional services organizations to deliver successful outcomes.
- Conduct executive briefings, technical workshops, architecture reviews, and business value assessments.
- Identify technical risks and develop mitigation strategies throughout the solution lifecycle.
- Serve as an escalation point for complex technical issues and customer concerns.
Sales & Revenue Growth
- Partner with account executives to identify, qualify, and develop new business opportunities.
- Drive technical discovery sessions and lead solution positioning efforts.
- Support RFP/RFI responses, solution architecture development, technical presentations, demonstrations, and proof-of-concept engagements.
- Develop account technology roadmaps that identify expansion opportunities and maximize customer value.
REQUIRED SKILLS AND EXPERIENCE:
Experience
- Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field required.
- Advanced degree (MBA or Master's in Technology-related discipline) preferred.
- 15+ years of combined experience in enterprise IT, technology consulting, solution architecture, technical account management, sales engineering, or strategic technology sales.
- 10+ years supporting enterprise and mid-market customers in complex technology environments.
- Proven experience managing large strategic accounts and executive-level customer relationships.
- Demonstrated success influencing and closing complex technology opportunities with annual revenue responsibility.
- Experience working with cross-functional teams including sales, engineering, operations, consulting, support, and executive leadership.
Business & Leadership Skills
- Exceptional consultative selling and relationship management skills.
- Strong understanding of enterprise business processes, financial drivers, and IT governance frameworks.
- Ability to articulate complex technical concepts to both executive and technical audiences.
- Proven track record leading strategic technology discussions with C-level stakeholders.
- Experience building technology roadmaps aligned with business outcomes.
- Strong negotiation, presentation, and influencing skills.
- Excellent organizational and project management capabilities.
Technical Expertise
- Cloud Platforms (Microsoft Azure, AWS, Google Cloud)
- Cybersecurity Solutions
- Enterprise Networking
- Data Center Technologies
- Virtualization and Hybrid Infrastructure
- Identity and Access Management
- Modern Workplace and Collaboration Solutions
- AI, Automation, and Data Analytics Platforms
- Managed Services and Professional Services Delivery Models
The Perks
- Comprehensive medical, dental and vision plans for you and your dependents
- 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
- Competitive Compensation
- Training and development programs
- Major offices stocked with snacks and beverages
- Collaborative and cool culture
- Work-life balance and generous paid time off
Our Commitment
At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.
We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.
As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.
Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.
If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com.
***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.
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