Sr. ServiceNow Engineer

@ Trace3

About Trace3

Trace3 is a leading transformative IT authority providing unique technology solutions and consulting services. With elite engineering and dynamic innovation, Trace3 empowers IT executives to achieve competitive advantage by integrating, automating, and innovating. Headquartered in Irvine, California, Trace3 employs over 1,200 people across major U.S. cities.

Our Culture

At Trace3, we embody a startup spirit with scalable business advantages. Our culture focuses on flexibility, resilience, innovation, and teamwork. We value street-smart decision making, getting things done, and treating colleagues with respect.

About the Role: Sr. ServiceNow Engineer

As a Sr. ServiceNow Engineer, you will be a vital technical resource responsible for designing, developing, and deploying integrations between ServiceNow and systems like NetSuite SuiteBilling and other third-party platforms. This role requires deep expertise in ServiceNow, robust integration skills, and collaboration with cross-functional teams to deliver secure, scalable, and high-performing solutions.

Key Responsibilities

• Design, develop, and customize ServiceNow applications including workflows, modules, business rules, scripts, and ACLs.
• Utilize Flow Designer and Workflow Editor to automate critical billing and financial processes.
• Implement and enforce role-based access controls and maintain secure data boundaries.
• Monitor and optimize platform performance across development, testing, and production environments.
• Collaborate with stakeholders to translate technical requirements into effective system solutions.
• Create technical documentation and provide Tier 2/3 support and training.
• Support Multi-Tenancy & Domain Separation projects once live.

Qualifications & Interests

• Bachelor’s degree or equivalent experience.
• ServiceNow Certified System Administrator (CSA) required.
• 5+ years of ServiceNow administration, development, and integrations experience.
• 3+ years integrating ServiceNow with third-party systems like NetSuite, Active Directory, and Azure.
• Proficiency in JavaScript, Glide API, REST/SOAP web services and MID Server configurations.
• Strong analytical, communication, and organizational skills.
• Experience with ITSM, ITOM, CSM modules and ServiceNow security models.
• Knowledge of ITIL, DevOps and Agile methodologies.

Benefits and Perks

• Comprehensive medical, dental, and vision plans.
• 401(k) with Employer Match, 529 College Savings, and more.
• Training, development programs, and stock kitchen.
• Collaborative culture with work-life balance and PTO.

Our Commitment

Trace3 is an equal opportunity employer committed to diversity and inclusion. We provide accommodations during the application process upon request. Recruitment agencies are kindly requested not to submit unsolicited resumes.

Key skills/competency

• ServiceNow
• Integration
• JavaScript
• ITSM
• Workflow
• RBAC
• Agile
• NetSuite
• Security
• Documentation