Portuguese-Speaking Social Media Content Moderator

The Role of a Portuguese-Speaking Social Media Content Moderator at TP

Are you passionate about everything online, with an eye for details? Become a member of our strong and growing Social Media Content Moderators team in Athens! We are looking for talents with great Portuguese & English skills who will join us in our state-of-the-art working environment in Greece, after relocating to Athens. Be part of a strong team that reviews and categorizes social media commercial ads, and also reviews and moderates business content, helping to build a better user experience.

TP in Greece connects customers with the world’s top brands for more than 30 years. With a team of more than 12,000 employees from 109+ nationalities, we proudly represent the leading global businesses.

Note: This position is not a remote/work-from-home position. Our teams are based in our state-of-the-art offices in Athens, Greece (Moschato and Piraeus).

What You Will Do

• Review and categorize social media content based on specific guidelines.
• Ensure that all information uploaded by users follow the guidelines based on client’s policies.
• Make well balanced decisions to be an effective advocate for the online community.
• Ensure high quality and safe experiences for both people and businesses.
• Apply a content policy to digital content and execute handling procedures with consistency.
• Assist customers via chat, email or phone (depending on the project).
• Identify inefficiencies in workflows and suggest solutions.
• Follow company and client procedures and guidelines.

What We Expect From You

• Excellent verbal and written skills in Portuguese.
• Very good English knowledge.
• Exceptional communication and soft skills, as well as problem-solving skills.
• Ability to use Windows Operating Systems, internet applications and MS Office.
• Solid team, and collaboration skills, work independently with limited supervision.
• Attention to detail and ability to distinguish self-beliefs from moderated content and policies.
• Be positive and proactive and have a desire for applying continuous improvement processes.
• Experience in Content Moderation, Social Media or Customer Support will be considered as an advantage.

What We Offer To You

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you).
• Competitive monthly salary + 2 extra salaries per year.
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts.
• Full training by certified instructors.
• Professional growth & development opportunities.
• Special events as well as community & social responsibility initiatives.
• Free online Greek language courses.
• State of the art premises, providing a great working environment with relaxing break areas.
• Work for a Great Place to Work-Certified Company that fosters diversity.

Key skills/competency

• Social Media Moderation
• Content Review
• Portuguese Language
• English Language
• Communication Skills
• Problem Solving
• Attention to Detail
• Policy Adherence
• Team Collaboration
• Customer Support