Product Support Engineer

@ Toyota North America

Overview

Toyota North America is seeking a Product Support Engineer to provide technical support for NASCAR teams using TRD’s vehicle simulation software. This role involves real-time troubleshooting, documentation, and collaboration with engineering teams.

Key Responsibilities

• Provide technical support to racing teams during events
• Troubleshoot and resolve issues in real-time
• Interface with race engineers and team personnel
• Document bugs and feature requests for the development team
• Collaborate with the Product Owner to prioritize improvements
• Train new users on software functionality and best practices
• Test new features and updates before release
• Create and maintain technical documentation and user guides
• Develop and implement support processes
• Monitor system performance and recommend optimizations

Required & Preferred Qualifications

The ideal candidate holds a Bachelor's degree in Engineering, Computer Science, or related field, with strong analytical and communication skills. Experience in technical support, automotive dynamics, motorsports, simulation software, APIs, cloud-based applications, ticket management, scripting (JavaScript, Python), and data analysis tools are highly desirable.

Additional Information

This is a full-time role based in Salisbury, NC with regular in-office presence. Occasional travel to racetracks and weekend work during race events is expected.

Benefits

Toyota offers competitive benefits including professional development, health care, vehicle programs, 401(k) match, paid time off, and more.

Key skills/competency

• Technical Support
• Vehicle Simulation
• Motorsports
• Troubleshooting
• Communication
• Documentation
• Software Testing
• Process Improvement
• Analytical Skills
• Technical Training