Lead TOC Engineer
Toyota North America · Plano, TX
- On site
- Full-time
- $120,000 / year
- Plano, TX
Job highlights
- Lead TOC Engineer role at Toyota Financial Services.
- Manage and enhance the Configuration Management Database.
- Develop and implement ServiceNow solutions and integrations.
- Drive data quality, governance, and cost optimization.
- Requires 5+ years ServiceNow development experience.
About the role
Overview
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.
An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.
Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, TN, ‘job flexibility benefits’ (also known as I-140 or Adjustment of Status portability), etc. now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.
Who We’re Looking For
The Toyota Financial Services Technology Operations Center is looking for a passionate and highly motivated Lead TOC Engineer.
Reporting to the National Manager of the TOC, the person in this role will play a key role in the governance, care and feeding, and uplifting of our Configuration Management Database. You will work with multiple stakeholders and Engineering teams in maintaining an accurate and reliable CMDB that supports or technology needs.
What You’ll Be Doing
- Act as SME across ITAM, ITOM, and CMDB/CSD
- Own end-to-end asset lifecycle + HAM/SAM Pro capabilities
- Design/build Discovery, Service Mapping, CMDB health, and integrations
- Deliver ServiceNow development (workflows, scripts, APIs, automation)
- Drive data quality, governance, and audit/compliance readiness
- Partner across IT, Finance, and Audit to enable cost transparency and optimization
What You Bring
- 5+ years of experience with ServiceNow development + admin experience
- 3+ years of experience in ITAM (HAM/SAM), ITOM, and CMDB/CSDM
- 2+ years of hands-on experience with JavaScript, Glide APIs, Flow Designer, integrations
- Proven SME mindset as it relates to architecture, process, and governance ownership
- Experience in automation, asset accuracy, and operational improvements
Added bonus if you have
- ServiceNow certifications (CSA, CIS-ITAM, CIS-ITOM)
- 1+ years of experience with license compliance, audits, and optimization
- 1+ years of experience with SOX / audit controls and enterprise asset governance
- 1+ years of experience with ITIL / SACM and Agile delivery
What we’ll bring
Benefits
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
- A work environment built on teamwork, flexibility, and respect
- Professional growth and development programs to help advance your career, as well as tuition reimbursement
- Team Member Vehicle Purchase Discount
- Toyota Team Member Lease Vehicle Program (if applicable)
- Comprehensive health care and wellness plans for your entire family
- Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
- Paid holidays and paid time off
- Referral services related to prenatal services, adoption, childcare, schools and more
Belonging at Toyota
Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.
Key skills/competency
- Lead TOC Engineer
- ServiceNow Development
- IT Asset Management (ITAM)
- IT Operations Management (ITOM)
- Configuration Management Database (CMDB)
- ServiceNow Administration
- JavaScript
- Glide APIs
- Flow Designer
- ServiceNow Integrations
Skills & topics
- Lead TOC Engineer
- ServiceNow
- CMDB
- ITAM
- ITOM
- JavaScript
- Asset Management
- IT Operations
- Governance
- Automation
How to get hired
- Tailor your resume: Highlight your 5+ years of ServiceNow development and administration, 3+ years in ITAM/ITOM/CMDB, and JavaScript/Glide API/Flow Designer experience. Quantify achievements related to asset lifecycle, data quality, and automation.
- Showcase SME knowledge: Emphasize your proven mindset in architecture, process, and governance ownership, especially concerning ITAM, ITOM, and CMDB/CSDM.
- Address requirements directly: Ensure your application clearly demonstrates experience with ServiceNow development (workflows, scripts, APIs), Discovery, Service Mapping, and integrations.
- Highlight bonus qualifications: Mention any ServiceNow certifications (CSA, CIS-ITAM, CIS-ITOM), experience with license compliance, SOX controls, or Agile delivery.
- Prepare for technical and behavioral interviews: Be ready to discuss specific projects, problem-solving approaches, and how you've driven operational improvements and cost transparency.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities for a Lead TOC Engineer at Toyota Financial Services?
- The Lead TOC Engineer at Toyota Financial Services is responsible for the governance, maintenance, and enhancement of the Configuration Management Database (CMDB). This includes acting as a subject matter expert in ITAM, ITOM, and CMDB/CSDM, owning the asset lifecycle, designing and building discovery and service mapping, delivering ServiceNow development, driving data quality, and partnering with IT, Finance, and Audit for cost optimization.
- What are the minimum qualifications for the Lead TOC Engineer role at Toyota?
- The minimum qualifications include over 5 years of experience with ServiceNow development and administration, over 3 years of experience in ITAM (HAM/SAM), ITOM, and CMDB/CSDM, and over 2 years of hands-on experience with JavaScript, Glide APIs, Flow Designer, and integrations. A proven SME mindset in architecture, process, and governance ownership, as well as experience in automation and operational improvements, is also required.
- Does Toyota Financial Services offer visa sponsorship for the Lead TOC Engineer position?
- No, Toyota Financial Services does not offer support or sponsorship for employment-based visas or any other work authorization for this role, now or in the future. Applicants must have the independent right to work in the United States without requiring Toyota's assistance for immigration-related employment.
- What are the advantages of working as a Lead TOC Engineer at Toyota?
- Toyota offers a collaborative and respectful work environment with opportunities for professional growth and development, including tuition reimbursement. Employees also benefit from a Team Member Vehicle Purchase Discount, potential lease programs, comprehensive health and wellness plans, a 401(k) savings plan with company match, and paid time off.
- What kind of technical skills are essential for the Lead TOC Engineer role?
- Essential technical skills include extensive experience with ServiceNow development and administration, proficiency in JavaScript, Glide APIs, and Flow Designer for building workflows, scripts, and integrations. Expertise in ITAM, ITOM, and CMDB/CSDM principles, as well as experience with Discovery and Service Mapping, are critical.
- How can I best prepare my resume for the Lead TOC Engineer application at Toyota?
- To best prepare your resume, clearly highlight your extensive ServiceNow development and administration experience, along with your specific expertise in ITAM, ITOM, and CMDB/CSDM. Quantify your accomplishments in asset lifecycle management, data quality improvements, and automation projects. Ensure your technical skills in JavaScript, Glide APIs, and integrations are prominently featured.