IT Support & Infrastructure Engineer

Job Purpose

The IT Support & Infrastructure Engineer at Tototheo Global ensures the seamless operation, robust security, and unwavering reliability of end-user workstations and core IT infrastructure. This critical role merges hands-on helpdesk support with modern workplace management, comprehensive infrastructure monitoring, and diligent documentation practices. Supporting Windows, macOS, and Ubuntu environments, this position is pivotal in maintaining Microsoft 365 and various cloud-based services.

This role requires on-site presence at our Limassol, Cyprus office. Remote-only candidates will not be considered.

Main Duties and Responsibilities

• Provide first- and second-line IT support to end users across Windows, macOS, and Ubuntu operating systems.
• Ensure all workstations, laptops, and peripherals are properly configured, secured, maintained, and monitored using approved tools.
• Manage and support Microsoft 365 services, including Azure, Exchange Online, Intune, and Microsoft Defender for Endpoint.
• Administer user accounts, devices, policies, and access controls within Microsoft 365 and Azure AD.
• Monitor infrastructure and endpoints to proactively identify and resolve issues.
• Support and maintain telephony systems, including 3CX.
• Log, track, and resolve incidents and service requests using ticketing systems such as Freshservice or Jira.
• Escalate complex issues to third-line support or external vendors when required.
• Follow, maintain, and contribute to Standard Operating Procedures (SOPs), technical documentation, and knowledge base articles.
• Assist with onboarding and offboarding of employees, including device provisioning and access management.
• Ensure compliance with IT security policies, best practices, and company standards.
• Participate in continuous improvement of IT processes, tools, and user experience.

Qualifications & Skills

• Proven experience in an IT support, service desk, or systems support role.
• Strong working knowledge of Windows, macOS, and Ubuntu operating systems.
• Hands-on experience with Microsoft 365 administration, including: Azure / Azure AD, Exchange Online, Intune (Endpoint Manager), Microsoft Defender 365.
• Experience with endpoint management tools, including Microsoft Intune and Jamf.
• Familiarity with device security, compliance, and monitoring tools.
• Experience supporting VoIP or telephony systems (e.g., 3CX).
• Experience working with ticketing systems such as Freshservice, Jira, or similar.
• Ability to follow structured processes and work with SOPs and technical documentation.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good communication skills in English, both written and verbal.
• Basic Linux Bash scripting experience for administration tasks and automation.
• Linux endpoint troubleshooting skills (Ubuntu/macOS/Linux desktops).
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, routing).
• Ability to diagnose and resolve connectivity issues across platforms.
• Familiarity with network diagnostic tools (ping, traceroute, nslookup, netstat).
• Ability to troubleshoot cross-platform network and endpoint issues.
• Advanced networking knowledge (switches, firewalls, VLANs).
• Scripting or automation experience (PowerShell, Bash).
• IT certifications (e.g., Microsoft, ITIL, CompTIA).
• Experience with cloud infrastructure monitoring.
• Experience with Linux administration and troubleshooting.
• Familiarity with Linux Bash scripting for automation and task execution.
• Experience performing Linux endpoint troubleshooting in real-world scenarios.
• Familiarity with network diagnostic scenarios and troubleshooting.

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
• Minimum of 3 years of experience in systems and infrastructure administration.
• Fluency in English, both written and spoken.

Personal Attributes

• Customer-focused and service-oriented mindset.
• Well-organized with strong attention to detail.
• Able to work independently and manage multiple tasks.
• Proactive, reliable, and eager to learn.
• Comfortable working in a structured IT environment.

Benefits

When you join Tototheo Global, you receive:

• Work in an international, dynamic, and fun environment, at a growing company.
• Attractive remuneration package.
• Private Medical Health Insurance.
• Continuing education and training.
• 13th salary (for Cyprus).
• Half day leave on your birthday.
• Wellness Support – Unlimited access to our dedicated wellness platform for mental health resources, coaching and self-care tools.

At Tototheo Global, we are an equal opportunity employer, fostering an inclusive culture. We are a certified Great Place to Work, recognized for our commitment to continuous learning, teamwork, and employee well-being.

Key skills/competency

• IT Support
• Infrastructure Management
• Microsoft 365 Administration
• Endpoint Management
• Network Troubleshooting
• Azure Active Directory
• Linux Administration
• Ticketing Systems (Jira/Freshservice)
• Cybersecurity
• VoIP Systems