5 days ago
IT Help Desk Engineer
Tosca
On Site
Full Time
$75,000
Atlanta, GA
Job Overview
Job TitleIT Help Desk Engineer
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$75,000
LocationAtlanta, GA
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Job Description
About the Role at Tosca
Tosca is seeking an IT Help Desk Engineer to join our team, supporting our North America HQ in Midtown Atlanta. This is an exceptional opportunity for individuals who thrive on hands-on technical work, enjoy assisting executive users, and excel in a collaborative IT environment.
Location: Atlanta, GA (Hybrid, on-site Tuesday through Thursday)
What you'll be doing
- Provide Tier 2 end-user support for HQ and executive leadership.
- Support Windows and macOS environments.
- Administer and troubleshoot Microsoft 365, Azure Entra ID, and Microsoft Intune Endpoint Manager.
- Support laptops, peripherals, mobile devices, and conference room AV.
- Document and resolve tickets while partnering closely with infrastructure and network teams.
What we're looking for
- 4 to 6 years of hands-on IT service desk or end-user support experience.
- Strong Microsoft Intune experience (this is a requirement).
- Experience providing professional, white-glove support.
- Clear communicator with strong documentation habits.
- Comfortable working in a fast-paced, hybrid HQ environment.
Additional details
- Hybrid schedule with on-site work Tuesday through Thursday.
- Parking is provided for on-site days.
Key skills/competency
- Tier 2 Support
- Microsoft Intune
- Microsoft 365
- Azure Entra ID
- Windows OS
- macOS Support
- Troubleshooting
- End-User Support
- Documentation
- AV Support
How to Get Hired at Tosca
- Research Tosca's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to align your application.
- Tailor your resume for Tosca: Highlight extensive Microsoft Intune experience, Tier 2 support, and expertise in Microsoft 365 and Azure Entra ID.
- Showcase problem-solving skills: Prepare STAR method examples demonstrating your technical troubleshooting capabilities and ability to resolve complex IT issues.
- Emphasize professional communication: Practice articulating technical solutions clearly and demonstrating your experience providing 'white-glove' support to executive users.
- Understand hybrid work expectations: Be ready to discuss your comfort and effectiveness with a hybrid schedule, including specific on-site days at Tosca's Atlanta HQ.
Frequently Asked Questions
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01What level of IT support does the IT Help Desk Engineer at Tosca primarily provide?
02Which specific Microsoft technologies are essential for an IT Help Desk Engineer at Tosca?
03What is the work arrangement for the IT Help Desk Engineer position at Tosca's Atlanta HQ?
04How does the IT Help Desk Engineer role at Tosca involve collaboration with other IT teams?
05What types of devices will the IT Help Desk Engineer be responsible for supporting at Tosca?
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