Support Writer
@ Torq

Tel Aviv-Yafo, Tel Aviv District, Israel
$120,000
On Site
Full Time
Posted 21 days ago

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XXXXXXXX XXXXXXXXXXXXX XXXXXXXXXX***** @torq.io
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Job Details

About Torq

Skeletons, lasers, monster trucks — the Torq brand grabs attention like nothing else in cybersecurity. With $70M in Series C funding, impressive employee and revenue growth in 2024, Torq is a Forbes Best Startup Employer in America and a Business Insider startup to bet your career on.

The Role: Support Writer

Join our growing Knowledge Experience team as a Support Writer. In this role, you will blend technical writing, support insight, and proactive content strategy to reduce friction and help customers succeed.

Key Responsibilities

  • Monitor and analyze support tickets and chatbot conversations to identify trends.
  • Translate insights into clear, user-focused articles, FAQs, and troubleshooting guides.
  • Collaborate with Support, Product, Engineering, and Field Engineering teams to ensure consistency.
  • Continuously refine documentation to improve searchability and usability.
  • Manage updates and revisions for existing documentation while maintaining quality standards.
  • Track the impact of new content and adjust strategy accordingly.

What You Should Bring

  • 3 - 5 years experience in technical support, technical writing, or knowledge management.
  • Strong analytical skills to identify content trends.
  • Proven writing experience with ability to simplify complex concepts.
  • Outstanding written and verbal communication skills in English.
  • Experience working cross-functionally and managing multiple priorities.
  • Familiarity with cybersecurity is a plus.

Key Skills/Competency

  • Technical Writing
  • Content Strategy
  • Support Analysis
  • Collaboration
  • Documentation
  • Communication
  • Cybersecurity
  • Knowledge Management
  • Analytical Skills
  • User Experience
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How to Get Hired at Torq

🎯 Tips for Getting Hired

  • Customize your resume: Tailor your experience to match Torq's technical writing needs.
  • Highlight support skills: Emphasize experience with support ticket analysis.
  • Research Torq: Understand their cybersecurity solutions and growth story.
  • Prepare examples: Showcase writing samples relevant to documentation strategy.

📝 Interview Preparation Advice

Technical Preparation

Review documentation best practices.
Study support ticket analysis tools.
Refresh technical writing style guides.
Practice translating technical content.

Behavioral Questions

Describe a challenging documentation project.
Explain a time you improved support processes.
Discuss cross-team collaboration experiences.
Detail multitasking in pressure situations.

Frequently Asked Questions