Business Analyst

About Toronto Metropolitan University

For more than 75 years, Toronto Metropolitan University has been shaping the next generation of leaders through its uniquely innovative, entrepreneurial, and career-focused approach to higher education. Driven by bold leadership, cutting-edge research, and a deep commitment to academic excellence, TMU collaborates with students, faculties, staff, and partners to push boundaries, reimagine solutions, and create meaningful change in an increasingly interconnected world. For a more in-depth understanding of our vision, core values, and ongoing work, please see our academic plan.

TMU welcomes those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us in realizing the benefits of embedding these values into the work at every level and in every unit of the university. In addition, to correct the conditions of disadvantage in employment in Canada and to bring lived experiences to the work, we encourage applications from members of equity deserving groups that have been historically disadvantaged and marginalized, including First Nations, Métis and Inuit Peoples in Canada, First Nations Peoples in the United States, racialized people, Black people, persons with disabilities, women, and 2SLGBTQ+ people. Preference will be given to candidates with lived experiences as people from equity deserving groups, as well as experience working with these communities with which the University works every day. Please note that all qualified candidates are encouraged to apply and we welcome newcomers and immigrants to Canada.

In April 2022, the university announced its new name of Toronto Metropolitan University. Learn more about our next chapter.

About The School Of Medicine

It’s time to transform medical education. Toronto Metropolitan University’s School of Medicine has been designed from the ground up to shift the paradigm of healthcare delivery and improve the well-being of individuals, families, and communities. With a community-driven, intentionally inclusive approach, the new school is training doctors whose cultural awareness and humility are as crucial as their medical skills.

Led by Dr. Teresa M. Chan, a forward-thinking educational leader, TMU’s School of Medicine draws on the university’s commitment to community, equity, and innovation to address rapidly changing healthcare needs. The school will train a new generation of physicians who are ready to learn, to adapt, and ultimately to be agents of change.

The Opportunity

We are seeking a Business Analyst to join the School of Medicine’s medical education and health technologies team. In this new role, you will analyze and translate business and user requirements into functional system solutions. This position will also support the design, risk assessment, system configuration, testing, implementation, and ongoing optimization of applications and processes, including assessing effectiveness and sustainability. In collaboration with academic, administrative, and technical stakeholders, the Business Analyst will contribute to requirements analysis, solution design, data analysis and reporting, technology integration, and change and adoption activities to support the effective delivery and continuous improvement of medical education and health technology initiatives such as Learning Management Systems and digital health systems supporting medical education, clinical care, program administration and reporting.

Responsibilities Include

• Business analysis to support medical education and health technology initiatives
• Project and change management
• Technology integration and systems support
• Advisory, analysis and continuous improvement
• Data management and governance

Qualifications

To help us learn more about you, please provide a cover letter and resume describing how you meet the following required qualifications:

• Completion of post-secondary degree in information technology, computer science, business analysis, data analysis, health informatics, or in a related field.
• A minimum of three (3) years of progressively responsible business analyst experience, involving the analysis and translation of business requirements into system or application solutions, including process design, configuration, testing, and implementation support, preferably within a higher education, healthcare, or public sector environment. Equivalent experience or a combination of equivalent experience and education may be accepted in place of education.
• Experience working with enterprise or academic technology systems (e.g., LMS, ERP, EMR, CRM or comparable platforms), collaborating with diverse stakeholders, supporting data analysis and reporting, and preparing clear documentation and materials to support decision-making and solution adoption.
• Proficiency in data collection, data analysis, reporting, and visualization techniques. Working knowledge of database and analytics tools, including Excel and Access for data management, SQL for querying, and visualization tools such as Power BI, Tableau, and Google Looker Studio (or comparable tools).
• Working knowledge of software development concepts, including databases, APIs, system architectures, and application lifecycle considerations relevant to analysis, configuration, and testing. Knowledge of enterprise systems architecture and interoperability principles, including APIs, data standards, and integration between education and health applications, with familiarity with standards such as HL7, FHIR, and LTI.
• Working knowledge of data governance frameworks, information management standards, privacy and regulatory requirements applicable to education and healthcare (e.g., PHIPA, PIPEDA) and ethical use of data.
• Demonstrated proficiency in business analysis, including requirements gathering, stakeholder engagement, process mapping, and documentation. Strong oral and written communication skills for technical and non-technical audiences, interpersonal, listening, and relationship-management skills.
• Strong analytical and problem-solving skills to assess business needs, evaluate solution options, produce business cases, process documentation, and project reports. Demonstrated ability to work effectively in a team-based environment, collaborate with cross-functional teams and vendors.
• Demonstrated ability to support project planning, coordination, and implementation activities, including tracking progress, identifying risks and issues, and contributing to change and adoption activities, with proficiency in developing project plans, Gantt charts, and work breakdown structures (WBS).
• Awareness of accessibility, equity, and inclusion standards, including AODA, WCAG 2.1, universal design principles, and the integration of EDI considerations into digital tools and workflows.

Additional Information (MAC)

• Position Number: 20005558
• Reports To: Director, Medical Education & Health Technologies
• Department: School of Medicine
• Employee Group: MAC
• Vacancy Type: Term
• This is a current vacancy
• Work Location: Hybrid
• Note: The primary work location for this role is the School of Medicine campus in Brampton.
• Start Date: ASAP
• End Date: 2 years from start date
• Hours of Work: 36.25
• Grade: C42
• Salary Scale: $69,579-$111,145
• Hiring Salary Range: $69,579-$90,362
• Posting Date: February 19, 2026
• Application Close Date: March 6, 2026

Equivalent experience or a combination of equivalent experience and education may be accepted in place of education. Qualified MAC candidates will be considered before members of other employee groups. As part of the selection process, candidates may be required to complete an occupational assessment. Applications will only be accepted online through Toronto Metropolitan University's career site. Toronto Metropolitan University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA), and aims to ensure that independence, dignity, integration, and equality of opportunity are embedded in all aspects of the university culture. We will provide an accessible experience for applicants, students, employees, and members of the Toronto Metropolitan University community. We are committed to providing an inclusive and barrier-free work environment, starting with the recruitment process. If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process, please submit your request through the AskHR webform. All information received in relation to accommodation will be kept confidential.

Key skills/competency

• Business Analysis
• Requirements Gathering
• Data Analysis
• System Configuration
• Technology Integration
• Project Management
• Change Management
• Stakeholder Engagement
• Process Mapping
• Healthcare IT