Want to get hired at Topgolf?
Operations Manager
Topgolf
Original Job Summary
How You’ll Do It
The Operations Manager at Topgolf will supervise Department Managers and their teams to provide best-in-class service. Responsibilities include coaching and developing direct reports, driving associate engagement, upholding operating standards, and ensuring guest and team safety and satisfaction.
Key responsibilities include:
- Holding leaders accountable for managing venue operations
- Budget control and expense management
- Forecasting sales and controlling costs
- Delegating tasks and ensuring follow-up
- Interacting with guests to check on experience quality
- Leveraging business metrics to drive performance
- Cultivating community relationships
What We’re Looking For
Applicants should have significant experience in high volume restaurant, hotel, or leisure management settings at an Assistant General Manager or General Manager level. A University Degree or equivalent experience is required. The ideal candidate possesses excellent communication, time management, and organizational skills, energy, enthusiasm, self-awareness, and integrity. Flexibility to work varied shifts including evenings, weekends, and holidays is essential, as is the ability to obtain required licenses and certifications.
Key skills/competency
Operations, Management, Budgeting, Forecasting, Guest Service, Leadership, Safety, Teamwork, Communication, Hospitality
How to Get Hired at Topgolf
🎯 Tips for Getting Hired
- Customize your resume: Highlight leadership and operations experience.
- Research Topgolf: Understand their values and culture.
- Prepare metrics stories: Share past budgeting success.
- Practice STAR responses: Emphasize teamwork and problem-solving.