Customer Telesales Service Contracts Specialist

@ Topcon Europe Medical B.V.

Company Description

Topcon Medical UK, based in Newbury, is part of the global Topcon Healthcare group—a leader in innovative diagnostic and imaging technology for the ophthalmic and healthcare industries. Known for quality, service, and reliability, Topcon Medical UK delivers excellence to healthcare professionals across the UK and Ireland.

Job Description

We are seeking a proactive and results-driven Customer Telesales Service Contracts Specialist to support our service contract renewal and telesales efforts. This role focuses on maintaining and growing service agreements and strengthening relationships with existing customers to ensure the continued reliability of their Topcon medical devices.

Key Responsibilities

• Proactively contact customers across the UK and Ireland regarding service contracts.
• Generate and issue tailored renewal quotes based on warranty, usage, and service history.
• Follow up on quotations, track responses, and close renewals within a structured sales cycle.
• Maintain accurate CRM records in SAP and ServiceMax.
• Identify upsell opportunities including extended coverage and advanced support options.
• Collaborate with Service Engineers and back-office teams for consistent messaging.
• Address basic customer inquiries and escalate complex issues appropriately.
• Support marketing campaigns with customer outreach efforts.
• Report on quote-to-close ratios and contribute to customer satisfaction improvements.

Qualifications

• Minimum 5 years' experience in telesales, inside sales, or customer account management in a technical or medical environment.
• Strong verbal and written communication skills.
• Proven ability to manage high outbound call volumes and follow-ups.
• Confidence in issuing quotations and handling full renewal processes.
• Comfortable with learning fundamentals of medical devices.
• Highly organized with excellent time and task management.
• Experience in service contracts, warranty renewals, or post-sales support is advantageous.
• Professional, goal-driven, and adaptable communication style.

Why Join Us?

At Topcon Medical UK, join a dynamic team making a meaningful impact in healthcare technology. If you are passionate about customer service and technical sales, apply now and be a vital part of Topcon’s mission to support healthcare excellence through innovative service solutions.

Key skills/competency

• Telesales
• Customer Service
• Service Contracts
• Renewals
• CRM
• SAP
• ServiceMax
• Upsell
• Technical Sales
• Healthcare