IT Service Desk Analyst
@ Top Stack

Hybrid
$60,000
Hybrid
Contractor
Posted 9 hours ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXXX****** @topstack.com
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Job Details

About the IT Service Desk Analyst Role

Our client, a national healthcare organization, is seeking an IT Service Desk Analyst to join their team. This position is 100% remote on a contract basis with potential for full-time hire. Candidates must reside in Connecticut, Florida, Georgia, Ohio, Maryland, Massachusetts, New Jersey, North Carolina, South Carolina, Pennsylvania, Texas, Virginia, or West Virginia.

Key Responsibilities

  • Act as the first point of contact for IT inquiries.
  • Diagnose and resolve basic hardware, software, and network issues.
  • Log, document, and escalate incidents in a ticketing system.
  • Communicate technical information clearly to users.
  • Manage user accounts and cover on-call rotations.
  • Identify trends and report issues to improve IT services.

Required Qualifications

  • 1 to 3 years of relevant work experience.
  • 2–4-year degree in IT or equivalent experience.
  • CompTIA A+, Network+, and Security+ certifications.
  • ITIL Certification is a plus.
  • Excellent customer service, communication, and organizational skills.

Key skills/competency

  • troubleshooting
  • hardware
  • software
  • network
  • ticketing
  • escalation
  • ITIL
  • CompTIA
  • customer service
  • account management
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How to Get Hired at Top Stack

🎯 Tips for Getting Hired

  • Customize your resume: Highlight IT troubleshooting and support skills.
  • Research Top Stack: Understand their healthcare client focus.
  • Tailor your application: Emphasize CompTIA certifications.
  • Practice clear communication: Prepare for technical and customer queries.

📝 Interview Preparation Advice

Technical Preparation

Review hardware troubleshooting basics.
Practice software issue diagnosis steps.
Brush up on network connectivity fundamentals.
Familiarize with ticketing system processes.

Behavioral Questions

Describe a challenging support call.
Explain handling of multiple user issues.
Detail teamwork in resolving technical problems.
Share experience managing high-pressure situations.

Frequently Asked Questions