UK Field Service Manager
@ Tomra

London, England, United Kingdom
£90,000
On Site
Full-time
Posted 25 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXX****** @tomra.com
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Job Details

Company Description

TOMRA, founded in 1972, is a leader in reverse vending machines and circular economy solutions. With 5,000 employees worldwide and listed on the Oslo Stock Exchange, TOMRA is known as Norway’s Most Innovative Business in 2023.

TOMRA Collection drives sustainability with over 85,000 installations globally, making recycling simple and effective.

In the UK, with the upcoming deposit return scheme launching in October 2027, TOMRA is expanding its operations.

Job Description

As the UK Field Service Manager at TOMRA, you will lead a dynamic team of Field Technicians in one of our UK regions. Your role ensures that Reverse Vending Machines (RVMs) are operating optimally, customers are satisfied, and your team is continuously supported and developed.

  • Lead and inspire your Field Service Team for excellent service delivery.
  • Oversee scheduling, logistics, and maintenance of RVMs.
  • Manage budgets and optimize service efficiency.
  • Collaborate with cross-functional teams to enhance processes.
  • Recruit, develop, and mentor team members ensuring safety compliance.

Key Responsibilities

  • Coordinate preventive maintenance and issue resolution for RVMs.
  • Optimize technician routes using scheduling tools.
  • Ensure equipment meets safety and compliance standards.
  • Partner with technical and operations teams to improve service quality.
  • Lead regular team meetings and development check-ins.
  • Support after-hours service on a rotating on-call schedule.

Qualifications

Applicants should have proven experience in field service management or technical team leadership, strong communication skills, and a customer-focused mindset. Experience in budget management and process optimization is essential, along with a proactive and inclusive leadership style.

What We Offer

  • Collaborative and innovative work environment.
  • Professional growth through leadership coaching and training.
  • Competitive salary and comprehensive benefits package including health insurance, employer pension, tenure leave, and birthday leave.

Key skills/competency

UK Field Service Manager, leadership, operations, RVM, scheduling, budgeting, safety, customer service, team development, continuous improvement

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How to Get Hired at Tomra

🎯 Tips for Getting Hired

  • Research TOMRA's culture: Study their mission, values, and innovations.
  • Customize your resume: Highlight field service leadership and technical skills.
  • Prepare for interviews: Emphasize budget management and team development.
  • Showcase operational excellence: Provide examples of process improvements.
  • Network strategically: Connect with current and former TOMRA employees.

📝 Interview Preparation Advice

Technical Preparation

Review RVM maintenance protocols.
Practice scheduling software usage.
Understand budgeting and resource allocation.
Study compliance and safety standards.

Behavioral Questions

Describe a time you led change.
Explain team conflict resolution approach.
Discuss handling pressure during outages.
Describe a scenario with difficult stakeholders.

Frequently Asked Questions