Regional Product Expert
@ Tomra

Massanassa, Valencian Community, Spain
$80,000
On Site
Full-time
Posted 22 hours ago

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XXXXXXXXX XXXXXXXXXXXXX XXXXXXX****** @tomra.com
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Job Details

Company Description

TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solutions for the food industries. For over 50 years, we have transformed global food production to maximize food safety and minimize food loss under the motto 'Every Resource Counts™'.

At TOMRA, innovation, passion, and responsibility are key. We encourage risk-taking that challenges the status quo, and we value a focused commitment to success while maintaining safety for our customers, products, and employees.

Job Description

As a key member of our Tech Support team, the Regional Product Expert is our go-to person for all technical queries related to lane-based platforms. You will serve as the technical interface between customers, service, sales, and global solutions.

  • Provide technical support and troubleshooting for customers and Field Service Engineers.
  • Conduct technical training sessions and create training documentation.
  • Assist with product integration and pre-launch training for field service engineers.
  • Manage customer escalations and ensure timely resolution of support cases.
  • Support clarification offers, spare parts, and service time estimations.

Work Allocation

Time distribution includes approximately 20% at customer sites, 40% desk support, 20% in process and platform improvements, and 20% training.

Qualifications

  • Bachelor degree in Electronical or Electro-Mechanical Engineering.
  • 3-5 years of relevant experience.
  • Strong technical problem-solving, troubleshooting, and communication skills.
  • Ability to relate across cultures and provide effective technical training.
  • Demonstrated organizational skills and leadership ability.

Allowances & Benefits

  • Work equipment including laptop and cell phone subscription.
  • Annual bonus up to 10%.
  • Company car and fuel provided as per company policy.
  • Extended Life Insurance and private health insurance options.
  • On the job and ongoing training provided along with a hybrid work policy.
  • 29 calendar days annual leave in accordance with the collective bargaining agreement.

Key skills/competency

Technical Support, Troubleshooting, Customer Service, Training, Escalations, Communication, Electronics, Integration, Process Improvement, Safety

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How to Get Hired at Tomra

🎯 Tips for Getting Hired

  • Customize your resume: Emphasize technical support and training skills.
  • Highlight cultural fit: Demonstrate ability to work globally.
  • Prepare technical examples: Showcase problem-solving and troubleshooting.
  • Practice communication: Be clear and concise in responses.

📝 Interview Preparation Advice

Technical Preparation

Review lane-based platform technologies.
Practice technical troubleshooting scenarios.
Study product integration case studies.
Brush up on electronic system diagnostics.

Behavioral Questions

Describe a challenging troubleshooting situation.
Explain your customer communication style.
Share an experience overcoming technical escalation.
Discuss a time you led training sessions.

Frequently Asked Questions