Client Services Coordinator

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Play a vital role in enabling sustainable, global supply chains with Global Forwarding, Australia and New Zealand. With ongoing job security, enjoy working in a stable and safe environment, where we can be curious and inspired to try new things as we put customers at the centre of everything we do.

As a recognised global brand with long-term success, we’re passionate about progress. That means adapting to change and transforming how our customers experience world-class freight forwarding solutions. In an open and inclusive culture, we share our ideas with approachable leaders who clearly communicate our ambitions. Our contribution is recognised with flexibility for balance and opportunities to learn, grow and progress. And we’re always looking out for each other’s wellbeing. We take pride in rising to any challenge to deliver what matters. Like thriving on diverse, challenging, even unordinary projects, while being supported by friendly and positive teamwork.

Client Services Coordinator - Mascot NSW

Toll Global Forwarding is seeking an experienced Client Services Coordinator to join our dynamic team in Mascot. This role is a key interface between Toll and our valued clients, ensuring seamless and professional service while meeting performance expectations. You’ll play a vital role in coordinating shipments, resolving logistics issues, and driving operational excellence through efficiency and innovation.

Help our customers succeed every day. Go the extra distance. Balance expectations. Look for ways to add value and boost performance.

A Day in the Life of a Client Services Coordinator

• Liaising with clients and internal teams for smooth operations and timely job updates.
• Managing shipments, ensuring compliance with Toll, legislative, and client requirements.
• Monitoring shipping line issues such as transshipment, detention, and demurrage.
• Coordinating client implementation plans, including SOP development and stakeholder communication.
• Ensuring legal and safety compliance across all aspects of freight forwarding.
• Providing top-tier customer service to drive client satisfaction and retention.
• Identifying process improvements to enhance service efficiency.
• Maintaining accurate records in CW1 for billing and revenue tracking.

What You’ll Need To Succeed

• Strong communication and relationship management skills.
• CargoWise knowledge and proficiency utilising this software.
• Experience in freight forwarding, logistics, or supply chain coordination.
• Proficiency in Microsoft Office and workflow management systems.
• Ability to prioritise tasks and work under pressure in a fast-paced environment.
• A results-driven mindset with excellent planning and analytical abilities.

Why Join Us?

• A supportive and collaborative team environment.
• Career development and training opportunities.
• Work with a global industry leader in freight forwarding and logistics.

If you have the skills, experience and drive to excel in this role, we’d love to hear from you! Apply now and take the next step in your career with Toll Global Forwarding!

Key Skills/Competency

• Client Relationship Management
• Freight Forwarding
• Logistics Coordination
• Supply Chain Management
• Customer Service Excellence
• CargoWise Software
• Operational Efficiency
• Compliance Management
• Shipment Tracking
• Process Improvement